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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Special delivery methods are noted in the item description.
Standard Delivery Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.
Threshold Delivery Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.
In-Home Delivery In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)
O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.
Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:
Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.
Swatch Shipping Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $6.00 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.
We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.
Campagna Olive Jar Planter is rated
4.8 out of
Rated 5 out of
Great old world stone look, though nice and lightI love the way these pots blend with the off-white cement walkway that leads to my stone steps, and I put a collection of several together. I have a trailing succulent planted in the olive pot, and am looking forward to it covering more of it. It's a great finish - looks very authentic.
Date published: 2015-07-03
Rated 5 out of
WonderfulWe already had the large planter, and just recently added 2 of the medium. The whole set looks like something right out of a Sicilian dream. The large planter now has beautiful purple hanging flowers growing. It filled out so nicely. It would have been nice if the planters came with shelves, as they are a lot to fill. We used pool noodles to fill up the large and will do the same with the medium. Sturdy, gorgeous set. We will take them in in the winter to preserve them.
Date published: 2016-08-13
Rated 5 out of
Simple water fountain bubblerI bought the tall olive jar planter on sale last year and with a few modifications turned it into a bubbling fountain. I added a clay saucer that just fit the top opening, extended tubing through the saucer down through the jar and into a water resevoir underneath the planter. It sat outside all winter and is on its second summer of use, with no visible wear to the jar. It is well-balanced and attractive. Lightweight, but not flimsy, winds don't topple the tall jar, even though it is not filled with either dirt of water.
Date published: 2016-07-14
Rated 5 out of
PERFECTI have spent two months or more searching for two old world style planters to go on either side of my garage, under my antique style lights. I saw - I ordered - I LOVE!
They came today.
Let me say first that Ballard Design packed these jars with such care! There were small dings in the box, but believe me there was no way anything was getting to these jars with all the sturdy, cardboard packing material.
Secondly, they arrived within a week of my order -- WOW!
Third -- they are gorgeous. I ordered the large jars in white and they are just perfect. I will have no problem what-so-ever with using pot filler to fill 2/3 of the jars and then my soil in the top. May weight the bottom because we have some pretty strong winds in my area and each jar is less than 40 lbs. Can not wait to place them and fill with plants!
OH! At first I thought there was no drainage hole but a flashlight quickly showed me the little plug in the bottom!
Expensive -- YES.
Worth it -- Definitely!
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