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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Furniture
FINISH View larger More views Email a specialist OVERVIEW specifications Supply your own fabric /webapp/wcs/stores/servlet/COMShopFabricsView /webapp/wcs/stores/servlet/COMShopPricingView COLORS: Show All All Patterns All Types All Grades *For fabric names and description hold mouse over the swatch. Refine Your Fabric Choices with the check boxes below. Select your fabric and finish choice from below to see pricing and availability. PATTERN TYPE GRADE FABRICS Size FABRIC: ORDER A FABRIC SWATCH Please Select a ADD TO CART TELL A FRIEND ADD TO GIFT REGISTRY / Wish List Quantity *Actual fabric colors may vary from web representation based on individual monitor settings.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Need help with your order? Call 800-536-7551 PRINT YOUR SELECTION You have added a swatch of {0} to your cart. To make your fabric selections easier, we offer free swatches of all our fabrics, leathers and most rugs ($5.95 Shipping & Processing).
Ten swatch maximum.
{0} Services per unit {1} 04-Threshold Delivery,60-In Home Delivery,33-Oversized Delivery,ESB60-In Home Upgrade
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Camden Untufted Headboard 4.4 5 43 43
Fair product, but requires modification The headboard ships with the 2 legs loosely attached and folded up behind it. This is a great design for us because our 1920's house has a narrow staircase that bigger king sized headboards would not fit through. HOWEVER, when you fold the legs down there are only 20 inches of leg between the bottom of the headboard and the floor! My mattress and box springs are 27 inches high and this is about average. In addition the top part of the headboard is about 3-4 inches deep, so you have no choice but to somehow modify the legs to lift it up another 7 inches or either prop them up with books while installing (what we did). Installation is a total pain and leaves an awkward opening (see photo). It's also wobbly so forget the idea of leaning against it to read a book. If not for this I would give it 5 stars. The upholstered part looks nice. BALLARD, you have got to lengthen the legs!!! April 21, 2012
Bad, cheap design There aren't many products I've ordered online that have turned out as disappointing as this headboard. The fabric is great and the upholstery job is excellent (nice tight fit) however, it is cheaply designed; meant to save them money in manufacturing and shipping, but a real disappointment for the buyer. Here's the problem: Instead of integrating the legs into the headboard itself, they are attached to the back with a couple of screws. What this means is that when you add the width of your baseboard (ours are 1 inch thick) to the width of the legs, the back of the headboard sits two-plus inches away from the wall -- and that's before it pitches forward, which it does!! I swear, I have a good four inches between my wall and the top portion of the headboard. Can you say ugly? Can you say wobble? Nothing to do but put it on Craigslist and hope somebody thinks it's worth a few bucks. Expensive mistake, that's for sure. September 19, 2013
nice headboard but very difficult to attach to frame The headboard is a good product but my husband (who is a very good handyman) had a difficult time with attachment. He needed a drill, since there were no holes drilled in the legs. Also, he told me to note that the screws that were sent were useless. They were so flimsy. April 5, 2013
Shipping took forever & instructions incorrect! So I would say we are fairly happy with this headboard for the price. It took even longer than Ballard said since first they ship the fabric to someone who then custom upholsters this. When it finally arrived (several weeks late!) the directions were totally incorrect. It said all you need is a screwdriver, however we ended up needing a socket wrench and a drill as there is no way to fit a common screwdriver into the pre-fastened bolts. The directions were also incorrect as to how the headboard came assembled. Also, I think the headboard could stand to be a few inches higher given todays thicker mattresses. Something to think about as you measure. I do like that in the future we can order a new slipcover which will hopefully be a simpler process. January 28, 2012
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