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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.1 out of 5 by 14 reviewers.
Rated 5 out of 5 by I love my headboard I ordered a queen headboard with silver nailheads in a Suzanne Kessler's linen mineral fabric. I think this is a great headboard. Very attractive, well made, and comfortable. I would definitely recommend!! March 29, 2011
Rated 5 out of 5 by This product is beautiful The headboard is absolutely beautiful. It is well made and arrived in perfect condition in spite of the fact that the box had some rough handleing by the shipper. I now feel confident to make future purchases for our new home from you. Thank you. August 27, 2011
Rated 5 out of 5 by Beautiful, classic, very good price I searched for a headboard for my mother-in-law suite for a while. I needed something that matched the decor but was also classic enough to repurpose in other rooms in the future. I ordered a few fabric samples and found one that matched the room perfectly. I was pleased that I could order a custom headboard for such a great price. This headboard looks like it easily could have come from a high-end store, for a much higher price. Installed beautifully and with ease, and seems sturdy. The only draw-back is that the matching (custom) bed skirt seems a bit pricey to me. So, that's something to consider if you want to order both the headboard and the bedskirt. But in terms of the headboard itself, I give it top ratings. October 25, 2012
Rated 5 out of 5 by I love my new headboard This is the second headboard I have purchased from your company. The styles and fabric selection choices were varied enough that I was able to order the exact headboard that I wanted at a good price. Your customer support service has also been extremely helpful in working with me to complete my order. June 10, 2013
  • 2016-05-18 T07:36:55.646-05:00
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*Colors can vary from screen to screen, so it's good idea to order a swatch before completing your order. We offer free swatches of all our fabrics, leathers and most rugs for just $5.95 Shipping & Processing; 10-swatch maximum. Swatches are approximately 3" x 3". Please allow 3-7 business days for delivery.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:MH097-Camden Untufted Headboard with Silver Nailheads

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