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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Camden Tufted Leather Headboard 4.3 5 6 6
Great looking, high quality headboard We ordered the Camden Tufted Leather Headboard for a guest bedroom in our mountain home. The rich leather material contracts nicely with our pine walls and does a terrific job warming up the space. We love it and highly won't be disappointed! December 3, 2012
Very nice but a little wobbly The Camden Tufted Leather Headboard is beautiful. The leather is of very nice quality and the color matches our cherry dressers perfectly. My only complaint is that it doesn't attach to the bed frame very securely. There are two holes for bolts on each side of both the bed frame and headboard but the headboard only comes with two, total. We had to run to the hardware store to purchase two more bolts. One on each side is definitely not enough. Also, since there is baseboard heating behind our bed, the headboard sits about 4 inches from the wall. We will need to add a couple blocks of wood to the back of the headboard so it can sit flush with the wall. Otherwise it leans and wobbles too much. I am afraid to sit up and lean against it while I read in bed. If your bed sits directly against the wall, this probably won't be an issue for you. November 9, 2012
GREAT VALUE! I looked for over a year for a padded headboard and didn't get one until I came upon Ballard, as soon as I saw it I knew this was the one. Got it in chocolate, love it, love it, love it......and for the money you can't beat it. It was well packaged, no issues there either. Love walking into the bedroom and looking at it. October 10, 2012
Nice Headboard We bought the tufted headboard in chocolate leather and it adds a nice touch to our bedroom. We just purchased a tempurpedic adjustable bed, so needed only a headboard. As others have mentioned, we didn't need to attach it to the bed frame at all. It fits nicely against the wall behind the bed and doesn't move. I might eventually attach it more permanently to the wall, but for now it is works. It is as pictured on the website and workmanship appears good. I am happy with the purchase and will probably get something similar for a guest room. February 17, 2012
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Product:UL040-Camden Tufted Leather Headboard

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