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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.1 out of 5 by 7 reviewers.
Rated 3 out of 5 by Parchment Color has Leather issues We currently have 2 chocolate Squire leather headboards (rectangle in shape) from Ballard and love them. So when I saw the parchment color headboard go on clearance, I ordered 2 for my girls. The headboard itself is well made minus the legs. One of the biggest complaints was the lack of sturdiness in the legs, but we knew that from the Squire headboards and it wasn't a big deal for us. So that wasn't our issue. Our issue is that they used leather pieces that have scars so they show up as "dirty" spots on the leather. Some minor but a few look like smudges (think newspaper ink). Being a light color, extra care should have been taken in picking the leather at the factory. Not to mention the poor treatment by the shipping company on one (one box had been stepped on more than once and holes punctured in box), so we sent them back and received replacements. The boxes arrived much better. However, 1 of the 2 still had obvious scars and had 2 horizontal scratches across the top apparently when they were packaged. So we are sending back the 3rd. We kept the 4th and to avoid stability issues with our 4 year old, my husband hung it on the wall using a french cleat using 2 of the bolts already in the headboard (top bolt of legs) and adding a few more screws. Keep in mind though that there 4 bolts in the headboard but the heads are under the backing (they were removable on the chocolate Squire headboards) so he instead of cutting them off, he cut a piece of wood to cover the other 2 towards the bottom. If you aren't as picky as we are, you may not be bothered by some of the scars. As for the parchment color it is darker than shown on the website. Overall, Ballard Designs customer service was phenomenal so 5 stars for them. The headboard is still far better in value and longevity than a cloth or faux leather. This should last my daughter well into her teens and beyond. Thank you Ballard for being one of a few companies who still offer well made items and standing behind your products! June 4, 2015
Rated 5 out of 5 by Great looking, high quality headboard We ordered the Camden Tufted Leather Headboard for a guest bedroom in our mountain home. The rich leather material contracts nicely with our pine walls and does a terrific job warming up the space. We love it and highly won't be disappointed! December 3, 2012
Rated 4 out of 5 by Very nice but a little wobbly The Camden Tufted Leather Headboard is beautiful. The leather is of very nice quality and the color matches our cherry dressers perfectly. My only complaint is that it doesn't attach to the bed frame very securely. There are two holes for bolts on each side of both the bed frame and headboard but the headboard only comes with two, total. We had to run to the hardware store to purchase two more bolts. One on each side is definitely not enough. Also, since there is baseboard heating behind our bed, the headboard sits about 4 inches from the wall. We will need to add a couple blocks of wood to the back of the headboard so it can sit flush with the wall. Otherwise it leans and wobbles too much. I am afraid to sit up and lean against it while I read in bed. If your bed sits directly against the wall, this probably won't be an issue for you. November 9, 2012
Rated 5 out of 5 by GREAT VALUE! I looked for over a year for a padded headboard and didn't get one until I came upon Ballard, as soon as I saw it I knew this was the one. Got it in chocolate, love it, love it, love it......and for the money you can't beat it. It was well packaged, no issues there either. Love walking into the bedroom and looking at it. October 10, 2012
  • 2015-10-07T07:28:37.404-05:00
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Product:UL040-Camden Tufted Leather Headboard

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