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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.4 out of 5 by 15 reviewers.
Rated 5 out of 5 by This headboard has style and good quality This is the first custom fabric headboard I have ordered. I love the large selection of fabrics Ballard has to choose from or that I could have sent in my own fabric. I choose the Hemp Linen and love how it turned out. The tufting and the nail head trim are gorgeous. I will definitely order a custom fabric item from Ballard again. April 16, 2011
Rated 5 out of 5 by Very happy with this headboard overall. Overall the headboard looks great. Good quality and very sturdy. It arrived sooner than expected also which was nice. The only flaw with this headboard is the nailhead. It is not a true nailhead trim which I could not tell in the pictures or the description online. It is a "faux" nailhead trim that is added. Each "nailhead" is attached to each other like a ribbon trim. If I had known this I would have opted for the plain Camden tufted headboard. April 21, 2011
Rated 5 out of 5 by Perfect! My headboard is beautiful. I sent my own fabric and cannot imagine a better uphosterly job. Everythng is just perfect. The tufting and the brass nailheads really add a finished look to the headboard. The price was incredibly low. Even my decorator was very impressed with the quality and price. February 22, 2012
Rated 5 out of 5 by Awesome workmanship! This bed came exactly as pictured, was EASY to assemble (although we did substitute slightly longer screws than the ones provided, to add more stability), and looks STUNNING! Absolutely excellent quality and the price was very reasonable. I would not hesitate to try Ballard's other furniture in the future. May 11, 2012
  • 2016-05-18 T07:36:55.784-05:00
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*Colors can vary from screen to screen, so it's good idea to order a swatch before completing your order. We offer free swatches of all our fabrics, leathers and most rugs for just $5.95 Shipping & Processing; 10-swatch maximum. Swatches are approximately 3" x 3". Please allow 3-7 business days for delivery.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:MH098-Camden Tufted Headboard with Brass Nailheads
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