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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Camden Leather Headboard 4.3 5 31 31
Looks great but... I received my headboard yesterday after it being back ordered for 4 months and its gorgeous but 2 things: 1) The "parchment" color is much different than online. It is more a light tan/latte color. Still very pretty thought and 2) the headboard is NOT designed to attach to an existing metal bed frame. You are supposed to slide the headboard behind your bed and let it be propped up by the wall. That is much too flimsy for me so that means we will be drilling holes into the headboard so we can attach it to the bedframe. March 16, 2011
I wish is worked as good as it looks... Like other reviewers have said, this headboard looks great. However, it is cheaply constructed and doesn't work very well. Initially, we tried leaning the headboard against the wall and pushing our bed up to it but the headboard moved too much. We decided to drill holes in the legs and attach it to our bed frame (like another reviewer suggested). The "wood" legs are so flimsy that the headboard wobbles even when the bed is pushed up against the wall. I give it 2 stars for the good looks but I wish I had returned it instead of trying to fix it myself. November 21, 2011
Very disappointed in quality Headboard arrived packaged very well, but upon opening discovered multiple scuff marks on leather that do not buff away, support board was warped and bent, and there were no predrilled holes to place headboard to bed frame. Really disappointed in quality of this product. April 20, 2011
Color was awful I am a huge fan of Ballard and have purchased several other items that are great. However, I bought 2 of these leather headboards in the beige color for my guest room and had to return them. The color in the picture is completely deceptive to how it looks in real life!! The leather had a green tinge to it - my decorator and I were shocked when we took it out of the box. Also, the leather seams were not stitched together very well. All in all, a huge disappointment - we returned them right away. Buyer beware on the color!! March 3, 2012
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Product:UL034-Camden Leather Headboard