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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Camden Untufted Leather Headboard with Nailheads 5 5 5 5
Beautiful Dark Chocolate Leather The service was great! I ordered on a Friday night and it was delivered on a Wednesday morning. The box was ragged around the edges and looked like it had been poorly retaped, but the queen headboard was in perfect condition. Minimal foam padding, a plastic cover, and a cloth cover were used to protect the headboard. I can't get over how soft and beautiful the leather is. All of the pieces of leather were color matched. The leather is dark brown with just a tiny hint of a reddish/rust undertone. It does not look black in soft lighting. I would strongly recommend that you not use the tiny wood screws and washers that they provide to fasten the headboard to the bed frame, even if they are sized right. Here's what we used to fasten the headboard legs to a new metal bed frame: 4 hex tap bolts (1/4-20, 1 1/2 inches long), 4 nuts, and 8 washers (5/8 in diameter). Drill 1/4-inch holes into the headboard legs where your metal bed frame bracket holes lines up. Place one washer against the head of the bolt and one washer before you screw on the nut. The headboard will be very secure but may still wobble if the wall baseboard prevents the headboard from touching the wall. It won't fall on you but probably not a good idea to lean against it. We have the headboard at max height (57 inches) from the floor and our bed frame is only 7 inches high. If you have a similar situation, we suggest you lower the height of the headboard or screw in a piece of wood into the headboard legs to fill in the wall gap. June 22, 2014
Just what we were hoping for! We have been looking for over two years for a reasonably priced all leather headboard, and kept coming back to this Camden headboard so we took the plunge and ordered it. My wife and I enjoy reading in bed, and we have always had to use backrests or stacked pillows before. As I write this review, I'm leaning against our new headboard! It has a firm yet supple feel, and appears to be very well made. As others have noted, the parchment color does have a very slight gray/taupe cast (as opposed to parchments that lean more butter yellow) but that matches other items in our bedroom perfectly, and it depends on the lighting and time of day. The approximately 1X3 inch "legs" of the headboard are sufficiently sturdy, but I decided to screw them into the wall to avoid any kind of wobble if I mounted them to the metal bed frame instead. Given the great price, workmanship, feel, and function of the headboard, it warrants an enthusiastic 5 stars. December 31, 2013
Exceeded expectations Just rc'd this headboard in chocolate and it is perfect! It's well made and we are so thrilled we may just buy another one for the other guest bedroom! Thank you BD! October 30, 2013
Love my new headboard! Very pleased with the purchase. I bought the "mineral" color Camden and it's really lovely with my furnishings. The perimeter of nailheads outlining the frame make it quite elegant in appearance. August 11, 2013
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Product:UL048-Camden Untufted Leather Headboard with Nailheads
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