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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Camden Untufted Leather Headboard with Nailheads 4.6 5 9 9
Gorgeous and sophisticated. We got this headboard for our teenaged son's room (he wanted something grown-up), and it surpassed our expectations. It's a beautiful leather, and the nailhead trim gives it a nice finish. It looks *much* more expensive than it is - I highly recommend it. The one thing that would make it better would be a more secure bolting system. The screws attaching it to the bed frame don't go all the way through the wooden headboard supports, leaving it a little bit wobbly. We built up some felt along the top of the back of the headboard to keep the top stable and flush against the wall, which seems to be working fine so far. November 26, 2014
Gorgeous! I have wanted this headboard for years and when it arrived, it did not disappoint. The chocolate leather is soft & supple and just as beautiful in person as it is in the catalog. Would definitely suggest mounting to the wall as other reviewers suggested, as it will be slightly wobbly if assembled as directed. November 24, 2014
Poor design - Color is wrong. Had to rate product highly in order to get true review to print. The headboard is advertised as a "mineral" color. It is not a shade of mineral on any level. The leather is very nice but is a soft shade of green i.e., sage is a better description. Also, the design is lacking in that the King size headboard is heavy and is sitting on these skinny little legs that cannot support its weight for any length of time nor are the screws sufficient to hold the headboard to the bed or to the wall. A nut and bolt combination would be stronger and work much better. The width of the headboard is appropriate but the legs are connected to the headboard approximately 1" in from the sides. This does not allow the holes to line up and the screws to attach the bedframe to the headboard in the correct place. Therefore, we installed the headboard to the wall instead of the bed--not what I wanted. It's a fair purchase at best. November 13, 2014
Great headboard, Insufficient Leg Support After reading earlier reviews recommending additional support for the headboard, I decided to order it at such a great price...and I got what I paid for! The headboard itself looks great and is well-made. However, the two flimsy boards that are to support it are very unsubstantial. They should be 2 inch x2 inch boards, as I saw on a leather headboard in another store today. Instead, these are about 1/2 inch x 3 inch. We put additional screws and bolts to attach to the frame, plus a block of wood on the wall behind the headboard for extra support and to eliminate movement. I wish Ballard would improve the legs. This could be a great buy. October 31, 2014
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Product:UL048-Camden Untufted Leather Headboard with Nailheads
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