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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Camden Headboard Slipcover 4.5 5 4 4
Crisp look! so glad this slipcover is being offered. Goes on easy too. Great to change up the look of your headboard... now I just wish it came in more fabric options than natural or white! As I would definitely buy another if so... April 25, 2011
Not good quality embroidery; not same fabric as headboard I had a single letter embroidered on this slipcover, and the quality is very poor. Even my husband noticed, and he never notices details about things like this. Also, the fabric is not the same as the headboard, even though I ordered both in "off white twill." However, I would buy it again for the price, just leave off on the embroidery. July 26, 2011
Great Deal. Consider the White more of an Egg Shell for color match. I first bought this in natural- off white, and found it much yellower than I wanted. Ballard always has excellent customer service and sent the white replacement out immediately. The "white", which is not stark white, more of an egg shell, was perfect! I love that I can change the look of the headboard by changing the slipcover. For those of you who sew, having the one slipcover allows you to trace another. Very simple with a front, back, and a long strip connecting the two. I used Ballard's Spa Linen to make a second, and am considering the current sale they have on a red fabric to do a Christmas headboard. If Ballard would only offer these in more colors, I'd gladly buy them rather than make them! They are a great item at a reasonable price. July 20, 2011
Great headboard & slipcover for the price I purchased the queen Camden headboard (in burlap) and slipcover in white twill for my daughter's redecorated room. Even though the slipcover was backordered a few months, it was well worth the wait. It fits nice and snug so there are no wrinkles. I haven't washed it yet in my machine, but I will when it needs it, and I'm pretty sure it will come out fine as I already own other white twill slipcovered furniture which are easy to maintain. You can't beat the price for this headboard and slipcover combo! Looks great! January 17, 2012
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Product:UR094-Camden Headboard Slipcover