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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.5 out of 5 by 8 reviewers.
Rated 3 out of 5 by nice bed but don't buy the mattress cover The daybed is nice to look at and very easy to put together. However, I was under the impression that the trundle would meet up with the other mattress, but this was not the case. Also I purchased the mattress cover and it does not hug the mattress right. I even tried it with a different mattress. I was constantly trying to have to tuck the corners back down, so now I've replaced it with a regular twin sheet. The cover was definitely a poor design. February 21, 2015
Rated 5 out of 5 by I love this Daybed I could not say enough great things about this bed to the shipping and how easy it was to put together. The fabric is great and I ordered another yard to cover the top of a hope chest to match. The room looks great!!! December 12, 2014
Rated 5 out of 5 by Beware of how mattress sits! The Suzanne Kasler fabric I chose turned out even better than I expected. This is a well made and functional piece that I purchased for my nursery - to work as a bed for me in the early days with a newborn, and to technically have 2 guest beds for my older son's friends to stay over as an alternative purpose. The trundle piece does pop up to meet the other mattress, which I was told on the phone was NOT the case. Hence I bought different mattresses for top and bottom (seeing as the top one was going to get much more use, I got a higher quality one for that), so now I wouldn't be able to use it that way because one is 10", one is 8". So, be careful of the mattress depth you purchase, not just so that the trundle can slide under, but because my 10" mattress sits VERY high on the top portion, hence it doesn't really have a 'couch' look. But I'm still VERY happy with my purchase. It will be put to good use. I'd recommend purchasing mattresses AFTER the day bed arrives :) November 15, 2014
Rated 5 out of 5 by Great Solution for Small Spaces I am very happy with my purchase. I choose the daybed for a small bedroom. I wanted the room to be a lounge for reading and movie watching, but needed an option for guests. I am very happy with my choice. I choose to supply my own fabric and the ordering process and shipment of fabric was simple. I'm very happy with the quality and highly recommend the upholstered day bed cover. The set up was a little tricky but don't let this effect you decision. This is truly a comfortable and classy solution to a small space. February 2, 2014
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*Colors can vary from screen to screen, so it's good idea to order a swatch before completing your order. We offer free swatches of all our fabrics, leathers and most rugs for just $5.95 Shipping & Processing; 10-swatch maximum. Swatches are approximately 3" x 3". Please allow 3-7 business days for delivery.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:UM014-Camden Daybed with Trundle

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