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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Special delivery methods are noted in the item description.
Standard Delivery Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.
Threshold Delivery Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.
In-Home Delivery In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)
O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.
Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:
Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.
Swatch Shipping Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.
We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.
Rated 4.2 out of 5 by 12
Rated 5 out of 5 by NewHouse123 Cute and useful storage
Love the baskets and rustic look. Even though Ballard has a specific one for wrapping, I am using this for my wrapping bag, paper and bows and old rags in my laundry room under the accordion clothes rack I also got at Ballards. It looks great. I did add some hooks on one side to hang some bags. Now it's perfect.
I built and moved into a new house last Fall and was not familiar with Ballard Design. I am now a loyal customer and get asked regularly when I got things in my house. I am happy to tell them about Ballard, but most people already knew. Happy with the return policy as well. No hassle. Thanks-S. F.
December 19, 2014
Rated 4 out of 5 by zgore123 NOT drawers, slide out bins
While I would not have this in any 'formal' area, it is a good piece for a sun-room, laundry room, or off-room.
I only have two issues, one larger than the other.
1. The wire gauge for the bins are a bit light. A thicker wire is needed, but not by much.
2. No stops on the bins. This is a minor issue, but just be careful when taking a bin out.
The unit has slide out bins NOT drawers!
Finish is simple and straight forward.
June 17, 2014
Rated 1 out of 5 by jane6 Poor quality and does not match description
This item was for use in an entry way. The drawers are very loose on the track. The drawer front is NOT mango wood but some type of particle board and crack with very little pressure. The black board is not chalk board but a cheap black board, I would not use chalk on it.
Overall, disappointed with it and would send it back back.
May 18, 2014
Rated 5 out of 5 by Sassypants Nice, Well-made Organizer
Love this piece! Roomy, functional, practical with great design and well-made product. Using in office to store art supplies and equipment. Hides away messiness.
May 1, 2014
Rated 4 out of 5 by MissusChavez Love the look...
I purchased 2 of these for my eleven-year old's bedroom. They go perfectly in his teenage-looking room. They replaced his old chest of drawers. The only problem we've encountered is that clothes sometimes partially fall through the wire so that we can't close the drawer all the way. Also, the drawers don't glide on a rail like typical dresser drawers so they can fall out if you pull them further than probably halfway out. Even with those two issues, I'm really pleased with the metal and wood look of these.
April 28, 2014
Rated 3 out of 5 by CCva Cute yes, sturdy no
Love the look but the drawers and esp the drawer fronts are a bit flimsy. For occasional use it is probably ok but wouldn't recommend if you plan to use daily.
March 29, 2014
Rated 4 out of 5 by EKLu Entryway organization...finally
Works great for the kids shoes, jackets, etc in the entryway. Easy for them to put things away on their own. The only downside is the basket wire is quite large, so sometimes small things will drop through, but plan to put something in to line the bottoms which will help.
March 29, 2014
Rated 4 out of 5 by Mad4Ballard Compact yet deep storage
I bought this to store my daughter's many crafting supplies. I was worried that the egg crate like drawers would be a drawback but I found the depth of the drawers opened up the storage options. Definitely could see this in a bathroom/laundry/mudroom area. Multi purpose uses. Love the rustic look and the chalkboard drawer faces!
March 18, 2014
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