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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Caf&#233 Shelving - 12 inch Deep 4.1 5 23 23
Cream, not white I ordered the "white;" however, it is definitely a cream color, not white. Also, there are several cracks in the paint. Overall, I would not recommend this product. March 10, 2014
It's great! Absolutely love this shelf! It's perfect above my window. Looks great. I did lots of looking around and didn't find anything that came close to the size and detail of this shelf. February 20, 2014
Wonderful Shelving I love these shelves. They are easy to install and are a beautiful addition to any room. They are sturdy and well made. I highly recommend them. February 20, 2014
great looking I have owned these shelves in black (a 3' and a 5') for 3 years now. We recently remoldeld the home office and comtemplated getting rid of them. However I changed my mind. I love the fact that I can change the look by changing accessories. Sometimes clean and perfect and sometimes junky and cluttered. They are easy to hang and don't require anything special. Woodscrews, a measuring device, pencil and a drill. I didn't need a template like one reviewer stated. They are mounted into studs, thus making them very strong. The brackets are mounted first then the shelf is placed on top. This is nice in case your studs aren't exactly where you need them... are they ever? February 11, 2014
Wonderful It didn't disappoint! Came packed very well, it is as beautiful on my wall as is was in your catalog!! January 29, 2014
Looks great in small dining room I put these above a buffet that had a hutch with it. I thought the hutch made the buffet look massive in a smaller space so I decided to give these shelves a try. Although they take up as much physical room as the hutch did, visually they leave the area looking uncluttered. I like them so much I am planning to get more for above a desk area in the kitchen. January 8, 2014
LOVE these shelves Love, love, love my shelves. I got the 12 inch deep ones in white and painted them a pale green. Was even able to install them myself. I used them in my bathroom and couldn't be happier with them. Very sturdy. :) December 30, 2013
Beautiful!! Substantial presence! Have not seen shelving this beautiful anywhere. Have more places to use these, cannot think of getting anything else, nothing compares. A must buy! November 29, 2013
This product is actually as pictured, well almost .... I loved the shelves but in the reviews it was said by one person that the color was a cream instead of white, but I would call it more of a buttermilk. I am having them repainted to a white. I had hoped the color was light enough of a cream that they would work but my silky white was to white. I wish they would call it a cream but for Ballard that is their white I am sure. They are however very nicely made and we could not have made them with the large corbels that hold the shelves much less the crown for the cost. I do not regret it at all and I have a great guy who can do the spray painting for me to get the shade I need. Ballard is great in my book. October 31, 2013
These shelves are sturdy and gorgeous! I bought these shelves in black for my son's bedroom. They are amazingly durable and just gorgeous. They are nice and wide for displaying a number of items. I love them and would recommend them for any room. October 30, 2013
inferior quality This shelf arrived with a cracked ledge and was missing the hardware and a template on how to hang. I'm lucky insomuch as my husband is a designer and was able to create a template & had the proper wood glue & hardware in his studio. I was on a schedule with a client or would have immediately returned the shelf. It finally looks good enough but if you don't have access to the proper materials,don't buy it. What should have been an easy order was a lot of unnecessary work. October 17, 2013
Very nice, attractive, versatile This is an extremely nice shelf and very versatile as it can work with a variety of decors from country, traditional, transitional and modern. Made well. I especially like the brackets and that you do not "see" metal, hardware, hinges, etc. Gives a very polished and tasteful look. I have two I bought several years prior. They are much heavier and sturdier. This one did feel a little "light" for the same price and looks like if you "bump" or "nick" the shelf just a little too hard while hanging or moving the paint will come off or you will have a dent unlike the other ones I have. They took some jostling in the hanging process. Tricky to hang and definitely not a one man job BUT VERY WELL WORTH THE EFFORT for "the look" and presentation they give. They definitely let you be creative. Love the fact that different lengths, and widths are available. Fabulous touch. Very good for meeting customers needs. Have you thought of other colors? Maybe one or two "special" ones you can call a "Ballard Essentials"? Perhaps a light wood and a dark wood? On the down side, MUST handle with more care than normal but still overall satisfied----just don't raise the price or it won't be justifiable quality for cost. They do not compare to the ones I purchased in the 90's. I am, however, more than pleased with my purchase and receive many compliments. Would order one again if I needed another. Thank you, Mrs. J. D. September 29, 2013
Quality product Looked at this shelf for years and finally purchased. Very well made HOWEVER it is not White. The shelf is "Off White" so I will have to paint it. September 4, 2013
Love the new design! Have the old version of this shelf in all my bedrooms and the versatility of use is great, love the new notch cut out of the back to prevent slipping! Great product! August 15, 2013
Very attractive and sturdy I bought 2 in black. The paint was a nice glossy finish - one small nick but will be an easy touch-up. Since I didn't hear any major grumbling from my husband I think they went up with relative ease :-) August 11, 2013
More cream than white. The white shelves are more cream than white. Otherwise, they are stylish and well made. August 7, 2013
Great value! I purchased 2 shelves for my office. The shelves arrived timely and in good condition. They were very well made and easy to install. They look great! I would recommend these shelves for many purposes. July 19, 2013
These shelves seem nice and sturdy so far. I am disappointed that the description of the shelves stated that they were white, but they were definitely ivory. Due to the fact that I ordered 4 10" deep shelves and 2 12" deep shelves, I was not going to pay to ship them all back! Thus, I had to paint them all white since they hang near my mantle, fireplace woodworking and crown molding (and without a sprayer, painting them was no easy task trying to cover the smooth surface with another smooth coat of paint.) Please be honest in your catalog descriptions. July 14, 2013
Very custom looking and well built Love the shelves as these were exactly what I was searching for in the way to display items in our media room. I purchased the black and very pleased.... Some cons but minor...these shelves do not come with any hardware or even a suggestion as to what type of hardware would work best. For someone,(my husband), who is not handy, and is afraid they will fall if not placed into the stud or will an anchor screw do...this is helpful. For me, I would suggest doing away with the three stickers on the bottom of the shelf. Very hard to remove the two large ones which left remaining adhesive. On the first one I tried a light abrasive and it took off the finish. Not good for what you pay for these shelves. These stickers state "Made in China" "vendor A#" and some other info totally not needed by me and that could be placed on the back of either of the two brackets. Otherwise, these look nice! June 2, 2013
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Product:WS841-Café Shelving