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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Caf&#233 Shelving - 12 inch Deep 4.4 5 87 87
Easy to install I love the quality of the shelving, how easy they were to put up and the flexiblity to place the brackets in a wall stud or wherever they estedically fit the best. The only reason i did not give it 5 stars is I'm concerned that the shelf itself cannot be permanently attached to brackets. The beauty, quality, and ease of installation overshadows what i personally feel is its only flaw. January 20, 2013
Ok shelving Shelving is really beautiful. Just like the catalog. BUT yes they are more cream in color than white. They really should change their catalog description. And yes, hardware is missing as other reviewers have stated. Additionally, these shelves are in my daughter's room with very little weight on them, yet I see hairline cracks in them. Not what I would have expected from Ballard Designs. May 28, 2012
Beautiful shelf A wonderful, beautiful shelf that adds charm to my laundry room. To my delight it is thicker than what I had expected. The only complaint is that it did not come with any hardware to secure the decorative braces to the wall. February 7, 2012
Functional and Beautiful My cafe shelves are both beautiful and functional! I used them both in the bathroom and the laundry room for storage. The brackets can be placed where needed enabling me to put heavier pieces on the shelves such as laundery detergent. January 12, 2012
A "custom" look and versatile Love the "architectural" look of this shelf, and the fact that it matches my home office furniture (from another catalog retailer) which is off-white. Other wooden shelves I looked at were brown-wood finish and less "interesting." Because the supports aren't attached to the shelf itself, you can adjust them to a width that works for your space (and wall studs), as long as they're wide enough apart to support it. It is pretty heavy itself, but I regard that as a good thing as it feels like it'll hold more. March 17, 2011
just like the magazine I saw these shelves in a magazine and ordered them they are sturdy and beautiful really added cottage style to my kitchen! December 28, 2011
This is great shelving! I have used this shelving for various purposes over the years. It is very versatile and strong. It will support a good amount of weight, and is beautiful. It is also deep enough to really provide a nice display space. November 3, 2011
Exactly what I was looking for! I wanted what equated to a mantle above our TV. I wanted a chunky looking piece, however, when I looked at authentic mantles I thought the prices were a little too steep. This shelf had everything I wanted. The shelf wasn't just a board on 2 brackets, it had the depth that I was looking for & a fair price. I love it, it matches our decor & more importantly it holds our favorite family photos. April 29, 2011
nice deep shelving I already had 3 of the 12" shelves holding our puzzle collection and needed one for over our computer desks. This works great and is flexible in its install to be able to use put the brackets into studs. The only problem this time is one of the metal screw plates was installed upside down. Fortunately I could unscrew and correct. It looks great and is very secure. June 5, 2011
Great shelf, have bought two so far We have this shelf in both of our kids rooms and love it. Great quality and easy to put up. One negative is that they don't feel it is necessary to send screws with it because "they don't know the type of wall you are going to hang it up on". July 17, 2011
very versatile This product has many uses. I have used it over doorways to display my Madame Alexander dolls and now am going to put it over windows to hide cellular shades when they're are raised. Attractive & blends well with molding. June 20, 2011
More than I expected. This product was built much better than I expected.They are strong enough to hold whatever I want to display.The edging design is clean and will fit into any room decor.When I took them out of the box I was pleasantly surprised. June 12, 2011
Beautiful shelves I love these shelves, just wish I'd known they are actually closer to an ivory shade than a true white. But they have beautiful details and look lovely with our decor. July 3, 2011
Easy to install and looks really great! Good value for the price. Just the right touch for extra storage. Wish I could put them up all over! July 7, 2011
Also underwhelmed! I agree with other reviews relative to color and the lack of instructions/hardware. July 6, 2011
Is lovely and easy to install It was just what I was looking for. Fits perfectly with my decor. I can display my collection easily. June 20, 2011
Excellent Quality and Style I am very pleased with the cafe shelving. It has a very custom look and ties in great with my kitchen theme. I think the quality is very good for the price. April 30, 2011
The shelves are veryimpressive. They are sturdy and made with great quality. Would buy them again. Would recommend to anyone who needs shelves for their wall. May 1, 2011
great shelf, great value The shelves look great in my newly renovated kitchen. They are very sturdy and really add a nice touch. April 28, 2011
very sturdy This is a very sturdy and well-made shelf. It looks just like the picture and is pretty easy to hang. Highly recommend this one. March 27, 2011
love these shelves!! I was excited to get this shelf, it was designed well and looks beautiful up on the wall, thanks Ballard you have some great products!! March 16, 2011
The shelves were exactly what i wanted I loved the details, colors. I couldn't find them any other place. And the price was also right! March 20, 2011
Nicely finished Nice piece, well packaged and again, good quality from Ballard - make sure you have a 3' level ! March 16, 2011
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