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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Cafe Shelving - 12 inch Deep 4.4 5 86 86
Love this shelf...worth every penny! Before I purchased this shelf last year, I searched long and hard for something like it in stores. Nothing comes close! My husband was even impressed with the weight and quality of the shelf when we were putting it up in the kitchen. My friend came to my home, saw the shelf, ordered one when she got home. It has really helped me fill in that space that just needed something by my kitchen table. I had some artwork there, then a mirror...the shelf has just given it that finished look (still have 2 cute mirrors below it). I often think about one for our computer room, but with built in shelves on one full wall, that would just be too much. You will not regret getting this shelving! April 19, 2011
The shelves are beautiful and very sturdy. We have been very pleased with the shelves. They fit in just the way we wanted them to, and we are enjoying the new look of our kitchen area. April 14, 2011
very clean and neat look....need to measure real well when you install as the brackets fit best just a hair inside the outside edges of shelf. These shelves have a professional look and are very easy to put up. The even have a plate groove if you choose to display plates. April 11, 2011
classic look at great price we bought both the 10" and 12" cafe shelves and hung them with the 12" at counter height to use as extra "buffet" serving space and the 10" for decorations. When not entertaining they hold cookbooks and teapots. April 9, 2011
Good product but there's a "sticker" problem The shelf was everything we hoped it would be with one exception: there was a "Made in China" sticker (about 4" by 4") on the bottom of the shelf. The only way to get it off was to use a sticker remover (goo gone) and it left a stain on the shelf. A real downer! April 9, 2011
Top quality shelf These shelves are typical Ballard - great quality and unique style. They look great on my wall and I've gotten many compliments from guests. The only gripe I would list is that there are no mounting instructions or suggestions. If I were not the least bit handy I would have had a more difficult time installing them. April 8, 2011
for the price - great product! These shelves would be hard to find elsewhere! They are a rare 12-inches deep and make a statement in the room. They were packed so well--arrived in perfect condition. Thank you! April 7, 2011
Shelves are great. The shelves look great above my console but I wish it had some sort of notch to hold the shelf in place. If they get bumped the shelf could just fall off. April 7, 2011
Functional and Stylish We use these in our kitchen for plates, bowls, and pantry items. We had trouble finding shelves that were sturdy enough to hold the weight, but attractive too. These meet both requirements very well. April 6, 2011
expensive looking shelf at great price I actually bought one of these shelves a few years ago and have had it hanging on my wall for a few years now. I have gotten many compliments on it. I just recently bought another one to put in my kitchen when it became a "bring home ballard" sale item. These shelves are truly beautiful expensive looking shelving (I bought them in black). I agree with the other reviewer that said getting the stickers off the bottom of the shelving is all but impossible. I had to buy a sticker remover product to get it off without damaging the shelf. This reason was why I gave the shelf four stars instead of five. Overall though this shelf I feel is a great buy. April 2, 2011
Could be improved Nice looking and functional but color is more pale green than the very white of the catalog photo. Also the sticker on the underside (which shows if above eye level) is nearly impossible to remove. Hot water soak, elbow grease and lots of "Goo Gone". Unnecessary-use a removable sticker! Easy to install. April 1, 2011
very sturdy This is a very sturdy and well-made shelf. It looks just like the picture and is pretty easy to hang. Highly recommend this one. March 27, 2011
The shelves were exactly what i wanted I loved the details, colors. I couldn't find them any other place. And the price was also right! March 20, 2011
This product looks very nice in my room. I wanted a long shelf so I got this in black. When the shipment arrived, the paint on shelf support pieces was damaged because they hit each other in the box (not enough bubble wrap on them). The parts were promptly replaced and the shelf looks great. I was extremely happy with the service. March 19, 2011
Great shelf, but one problem. . The cafe shelf is beautiful and appears to be very well made, however, be aware that there are three stickers on the bottom of the shelf that will show depending on the height you hang the shelf. The stickers are impossible to remove without damaging the finish. Customer service was helpful in discussing the problem and facilitating a return. March 19, 2011
A "custom" look and versatile Love the "architectural" look of this shelf, and the fact that it matches my home office furniture (from another catalog retailer) which is off-white. Other wooden shelves I looked at were brown-wood finish and less "interesting." Because the supports aren't attached to the shelf itself, you can adjust them to a width that works for your space (and wall studs), as long as they're wide enough apart to support it. It is pretty heavy itself, but I regard that as a good thing as it feels like it'll hold more. March 17, 2011
Pretty and well made but wish they were more white! Love the width and solidity of these shelves. Also the love the beveled indentation at the front for holding plates. Very very pretty shelving. My only request would be that the finish be made more white. I mounted them in my bathroom and they look cream compared to the window casement and trim. Wish they matched better and thought they would because my trim is not stark white but more of a soft, friendly white with creamy undertones. March 16, 2011
love these shelves!! I was excited to get this shelf, it was designed well and looks beautiful up on the wall, thanks Ballard you have some great products!! March 16, 2011
Nicely finished Nice piece, well packaged and again, good quality from Ballard - make sure you have a 3' level ! March 16, 2011
This product shows very well. The fit and finish on this shelving is very good. The only problem is there are stickers on the bottom of the shelf and I don't know how to get them off. They are visible from underneath because of the height on the wall. Any help on how to get them off would be appreciated. Otherwise, I would highly recommend the shelf. March 16, 2011
Perfect! Much to my dismay, we had to get rid of our oversized entertainment cabinet because of our new flat screen TV. I bought a small cabinet/stand for the new TV, but so missed having the top of my cabinet to display my shorebird decoys and some pictures, much less how I would miss decorating it for Christmas! So I was looking for shelves that were extremely deep and these (12 inch) were the only ones I could find anywhere. They were easy to install and look absolutely gorgeous! We have the 5 foot on bottom and the 3 foot over that and the compliments I get are amazing! The perfect shelf! March 16, 2011
love the shelves The shelves look wonderful and fit my needs exactly. The issue was the installation--my contractor was frustrated with the lack of quality of the hardware, which bent during the installation process. Since I did have a professional install the shelves, he was able to make it all work--but I think a lesser skilled person (ie, myself) would have been greatly frustrated and the results might not have been so good. March 16, 2011
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