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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Caf&#233 Shelving - 12 inch Deep 4.4 5 87 87
Great I bought some of this shelving in my previous home and just bought more for my new home. I have bought both white and black. I love the style. August 5, 2012
solid and beautiful I used for extra plate storage. they are solid and were sturdy on the wall. Nice open air feel. The pot rack is from ballard too. December 7, 2011
Prepare to do some work... Shelf looks great, but not a lot of thought in the design. If you buy, get out the toolbox. Not only are there no install instructions, I was not comfortable with loading weight onto the brackets for the following reasons: 1) the bracket hardware has slots for two screws, an inch apart. I just did not feel that was enough and put a third screw through the bracket at the bottom and into the wall (use wall anchors). A little Liquid Paper will mask the exposed screw head. 2) Of all the screws mounting the metal hardware to the back of the bracket, ALL of them were stripped and spinning in the wood. Again, I'm concerned about the hardware popping off and the shelf coming down while the bracket remains affixed to the wall. I replaced all those screws with bigger woodscrews. 3) My advice would be to put a screw through the top of the shelf (drill a pilot hole or the shelf will split) and down into the bracket. The shelf is unlikely to slide off the bracket, but in CA we have seismic issues and an upward jolt could bounce your shelf off the bracket; I don't think gravity is the best form of joinery. Again, it looks great now that I've put in the work, but this $150 shelf is sitting over thousands of dollars of computer equipment. Be warned. January 16, 2012
Despite arriving damaged, we're up and running First, about the color. I ordered the white 5' shelf, and after reading previous reviews, I was worried that the color would be almost beige, but it's not. It's not an optical--i.e., true, bright--white, but it's not beige, either. It's a soft, just barely off-white. I didn't have any problems with the color. I'm using it over my fireplace as a mantle, and it matches the fireplace trim just fine. Next, the shelf arrived with the flat piece that the moulding surrounds--the board that comprises the actual shelf surface--completely popped out of the frame. There was also a ding in the front piece of moulding. It took an entire day just to go out and buy Gorilla Glue and glue the whole thing back together. Once that mess was out of the way and I'd found screws with shafts that were long enough to support the weight of the shelf + what was going on it, but that also had screw-heads small enough to go into the brackets' mounting holes, the whole thing went up easily and the shelf looks great. More of a hassle than it should have been, but final product looks very good. I made a template by placing a piece of white paper over the bracket mounting holes and rubbing them with the side of a pencil lead. That way you can position your holes without having to use the bracket itself, which is next to impossible. September 26, 2012
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