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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Caf&#233 Panel 5 5 47 47
Great panels and drapes - custom look I used the full length drapes in my family room and the cafe panels in my adjoining kitchen. I love these drapes! Good lining, good quality sewing - I actually took the pleats out to use on wider windows and they look great. November 27, 2011
Very well made, nice fabric, looks sharp I thought the curtain was very well made, the fabric was nice and thick and with the ribbon trim they look really sharp. I sew, but why make anything when I can get this for such a good price?! October 10, 2011
Excellent quality I had to wait a bit to get these but they were definitely worth waiting for. I have the small chocolate check ones and the fabric is lovely with the grosgrain ribbon trim adding a little something extra that makes them look fabulous. They are nicely lined and the workmanship is great for window treatments that are ready made. I would highly recommend them for a kitchen or other casual space. February 24, 2011
Super Great Buy! Purchased this on sale for a great buy. Fit window as stated, color was right on as far as matching the rest of the bathroom decor. September 9, 2011
extremely happy!!!!!!!!!!! In the past year and a half I have purchased 3 pairs of the black check panels for the kitchen and great room now I added the cafe panels. The quality of my curtains are amazing. And at such an amazing price Wendy July 3, 2011
Beautiful and great quality The panels are very nice quality material that hangs beautifully and classes up any window. The thick ribbon at the base of the panels is a wonderful touch. You won't be disappointed with this purchase. June 24, 2011
Cafe Panels Still waiting to hang them in our new house. The construction quality is excellent and I am looking forward to having them hang in our new kitchen. July 7, 2011
Recommend! I love these panels. They are very well made and will dress up any room! I would recommend any one thinking about ordering these to do it! June 8, 2011
Great panels!! Great fabric, hangs well. These fit perfectly in my kitchen/breakfast room and look so elegant yet casual. July 1, 2011
Excellent quality I love these curtains. Excellent quality and one of a kind. Absolutely no regrets, these will last a life time. Definetely would recommend any purchase from Ballard Designs if you are looking for style and quality. March 18, 2011
Love the Cafe Panels! These cafe panels and valance are perfect in my kitchen. I've received several compliments on the quality and the details. I would definitely recommend these and have already, to others! March 16, 2011
Great Curtains I purchased two set of these cafe curtains and valances and love them. The quality is equal to or better than "custom" made and they are a great finishing touch to my kitchen. February 24, 2011
exactly what I wanted and expected. the quality is fantastic at a great price. I love them. exactly what I wanted and expected. the quality is fantastic at a great price. I love them. March 16, 2011
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