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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Caf&#233 Panel 5 5 47 47
Well Made, nice looking, great price - the solution for me I was looking for a small lined curtain such as a valance for an upper basement window media area. When viewing a large panasonic tv, the light streaming in caused a distraction. This valance solved the problem. We close the panel by attaching rings and easily sliding shut and open whenever we want to let light inside. And the curtain is a nice color combination that adds drama to my decor. Perfect :) April 18, 2013
Absolutely stunning! Beautifully made. The details are amazing! The curtains are beautiful. I will order the full length curtains later on. They are quality curtains that you will not find in other stores or on other websites. March 27, 2013
These curtains are awesome I purchased the black curtains for my bay window in the kitchen. They are beautiful and well made. I loved that they are lined. I recently painted my kitchen red and these look great. I did not use the pins it came with because I couldn't find a rod that would work. So I bought black loops with a clip to hang them. They look really good. I would highly recommend these curtains. March 25, 2013
Beautiful Valances I waited three months for these valances and they were well worth the wait! I bought them for my kitchen to get that French Country look. They definitely did the job! The fabric is beautiful and they are very well made. You won't be disappointed! March 17, 2013
High quality curtains Love the checks. Gorgeous. Look much more expensive than they are. Transformed my family room. February 28, 2013
High Quality Material and Great Look This curtain is heavy and is very nice quality. The look is so great as well. The stitching is very detailed with the pleats and otherwise. Great product! October 8, 2012
Adorable! These cafe panels are simply adorable. Great quality and a great price. I purchased the valances for the windows in our stairwell. They look fantastic and are the perfect accent. August 23, 2012
Well made product I ordered the toffee check panels and separate valance for my kitchen and eating area. It matched my oak kitchen cabinets and is neutral enough that I can add some accent colors. I am pleased by the quality of the product. The pinch pleats and the material are similar to custom made panel. I like the coordinating chair cushions, i might order them as well. July 14, 2012
Very high quality! I am very pleased with these cafe panels. They are very high quality in both material and construction. The ribbon detail puts them over the top. I highly recommend this product. June 22, 2012
outstanding! This is the second pair of these curtains that I have purchased. One pair at my old house & now at my new home. The first pair was in black & these are the toffee. The quality of these are beautiful & my two daughters have also bought them for their homes. We all have different styles, but they work with every decor. Best buy, you will love this purchase. June 16, 2012
Fabulous! I absolutely love them, and was surprised at the quality, which is excellent. I have had the small black check cushions on my kitchen stools for 10 yrs (they still look as they did the day I bought them), and just moved to a home where the cafe curtains are perfect for the garden window to close at night, though with the width I had to cut them in half which made them the perfect size for a kitchen window. I also have the 96" panels of the check which frame my bay window, (also cut them in half), the drum shade over the table in the middle of the bay window, and the message board! All in all my kitchen looks charming, and completely coordinated with a oriental style runner of the same black and tan colors, and I couldn't be more pleased. Thank you for adding the cafe's at just the right time for me. April 15, 2012
Decent curtains. I purchased the toffee check valances. They are as described. Good quality, attractive and affordable. March 28, 2012
Perfect for kitchen and nook I love these in my kitchen! I used the small panel over my sink and the pair in the nook area for a fresh updated look. They are extremely well made and look like custom. The grosgrain ribbon trim give them a nice finished look. I think they are well worth the price. March 23, 2012
Surpassed my expectations! The small black check cafe panels surpassed my expectations! The fabric is top quality as is the workmanship in these curtains. I used them in my laundry room, both on a window and on a door window, and what a difference they made to the room. It now is a charming place to work. I hung the valance with the drapery pins provided and the lower panels with rings. The lining affords good privacy and sun protection. I couldn't be more pleased with my purchase and with Ballard's customer service, and would absolutely recommend the cafe panels and Ballard Designs. February 11, 2012
Cafe Panel is just what I needed They fit perfectly in my kitchen. I'm very happy with the quality. February 8, 2012
A check for this one! The tan and black check valance was a winner for my kitchen. February 2, 2012
Great quality; looks custom; short I love this cafe topper. The colors are warm: black and khaki and the fabric is thick extremely well constructed. My only problem - and I knew the length when I ordered them - was that they are shorter than they might appear. My kitchen window is large and the topper is a little drawfed. January 11, 2012
Excellent quality fabric and trim rival custom made curtains! I am very pleased with the cafe valance I ordered from Ballard Designs. The excellent quality fabric and trim rival the custom made curtains I have elsewhere in my home! The rich colors are eye-catching. I would highly recommend this valance to anyone looking for a custom look on their windows! January 1, 2012
Great panels and drapes - custom look I used the full length drapes in my family room and the cafe panels in my adjoining kitchen. I love these drapes! Good lining, good quality sewing - I actually took the pleats out to use on wider windows and they look great. November 27, 2011
Quality of product exceeded my expectations. The quality of these valances exceeded my expectations. They are fully lined. The hooks were included which made it easy to hang them on a standard curtain rod. These valances add the perfect finishing touch to my kitchen. October 12, 2011
Very well made, nice fabric, looks sharp I thought the curtain was very well made, the fabric was nice and thick and with the ribbon trim they look really sharp. I sew, but why make anything when I can get this for such a good price?! October 10, 2011
custom made quality This cheery valance dresses up my whole kitchen and beautifies the window facing my back yard. I searched for black and white checks for months before happily finding the exact fabric I envisioned at Ballard. They're expertly pleated using quality material, and I'd be surprised if they ever need to be replaced due to wear. A great find at a great price too. ~ Bravo - Ballard Designs! October 9, 2011
Super Great Buy! Purchased this on sale for a great buy. Fit window as stated, color was right on as far as matching the rest of the bathroom decor. September 9, 2011
Beautiful curtains! These are the best ready made curtains I have ever seen! The quality for the price is outstanding- even my professional decorator was impressed! The style is beautiful and is the perfect touch in my breakfast room. July 13, 2011
Cafe Panels Still waiting to hang them in our new house. The construction quality is excellent and I am looking forward to having them hang in our new kitchen. July 7, 2011
extremely happy!!!!!!!!!!! In the past year and a half I have purchased 3 pairs of the black check panels for the kitchen and great room now I added the cafe panels. The quality of my curtains are amazing. And at such an amazing price Wendy July 3, 2011
Great panels!! Great fabric, hangs well. These fit perfectly in my kitchen/breakfast room and look so elegant yet casual. July 1, 2011
Beautiful and great quality The panels are very nice quality material that hangs beautifully and classes up any window. The thick ribbon at the base of the panels is a wonderful touch. You won't be disappointed with this purchase. June 24, 2011
Excellent quality I love this panel. I wish I had another window in the room to use another one. It is lined and came with the hooks. It is a high quality fabric and looks beautiful in my victorian bathroom. Thank you. June 22, 2011
This is a quality product! I first saw these cafe valances at a friends home. I fell in love with them and ordered them for my kitchen/dining area. These are popular, so I had to wait for them as they had been backordered. They were worth the wait. You can feel the quality of the material. They transformed my dining area into a french cafe! Good price, excellent product. June 21, 2011
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