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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $6.00 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Café Panel & Valance is rated 4.8 out of 5 by 54.
Rated 5 out of 5 by from Beautiful curtain...hard to hang! Beautful curtains, very well made and heavy fabric. They look great in my kitchen! My only complaints...they have to have a special rod to hang them, which we didnt realize. It has also taken forever to get them, because they were on back-order. It seems like most of the curtains they offer are on back-order!!!
Date published: 2011-04-04
Rated 5 out of 5 by from A check for this one! The tan and black check valance was a winner for my kitchen.
Date published: 2012-02-02
Rated 5 out of 5 by from Perfect Fit!!! This curtain was made for my kitchen window. Great quality and price.
Date published: 2011-04-24
Rated 5 out of 5 by from Excellent quality I love these curtains. Excellent quality and one of a kind. Absolutely no regrets, these will last a life time. Definetely would recommend any purchase from Ballard Designs if you are looking for style and quality.
Date published: 2011-03-18
Rated 5 out of 5 by from French Country Perfect I used the cafe panel 24" over my sink in the kitchen just add a splash of color and warmth. These are beautiful, lined with french pleats... way above what I expected to receive. Some might think with french pleats you have to use some special rod but I used a little cafe rod that cost $3.00 and the look is great! I am so pleased with my purchase. You can't go wrong with this item. I used the 13" vallance over my window in my laundry room to tie the two rooms together. Again great curtain for a good price.
Date published: 2011-05-31
Rated 5 out of 5 by from Decent curtains. I purchased the toffee check valances. They are as described. Good quality, attractive and affordable.
Date published: 2012-03-28
Rated 5 out of 5 by from LOVE LOVE LOVE Buy it! You'll love it! Beautiful quality. Very rich looking.
Date published: 2011-04-09
Rated 5 out of 5 by from So perfect! I had been looking at these valances for months, and I'm so glad I finally purchased them! They gave my kitchen exactly the french country charm I was looking for. The quality is excellent, and the color was spot on. I couldn't be happier!
Date published: 2011-05-05
Rated 5 out of 5 by from Perfect for kitchen and nook I love these in my kitchen! I used the small panel over my sink and the pair in the nook area for a fresh updated look. They are extremely well made and look like custom. The grosgrain ribbon trim give them a nice finished look. I think they are well worth the price.
Date published: 2012-03-24
Rated 5 out of 5 by from High quality curtains Love the checks. Gorgeous. Look much more expensive than they are. Transformed my family room.
Date published: 2013-02-28
Rated 5 out of 5 by from Cafe Panels Still waiting to hang them in our new house. The construction quality is excellent and I am looking forward to having them hang in our new kitchen.
Date published: 2011-07-07
Rated 5 out of 5 by from Very well made, nice fabric, looks sharp I thought the curtain was very well made, the fabric was nice and thick and with the ribbon trim they look really sharp. I sew, but why make anything when I can get this for such a good price?!
Date published: 2011-10-10
Rated 5 out of 5 by from Adorable! These cafe panels are simply adorable. Great quality and a great price. I purchased the valances for the windows in our stairwell. They look fantastic and are the perfect accent.
Date published: 2012-08-23
Rated 5 out of 5 by from High Quality Material and Great Look This curtain is heavy and is very nice quality. The look is so great as well. The stitching is very detailed with the pleats and otherwise. Great product!
Date published: 2012-10-08
Rated 5 out of 5 by from Fabulous! I absolutely love them, and was surprised at the quality, which is excellent. I have had the small black check cushions on my kitchen stools for 10 yrs (they still look as they did the day I bought them), and just moved to a home where the cafe curtains are perfect for the garden window to close at night, though with the width I had to cut them in half which made them the perfect size for a kitchen window. I also have the 96" panels of the check which frame my bay window, (also cut them in half), the drum shade over the table in the middle of the bay window, and the message board! All in all my kitchen looks charming, and completely coordinated with a oriental style runner of the same black and tan colors, and I couldn't be more pleased. Thank you for adding the cafe's at just the right time for me.
Date published: 2012-04-15
Rated 5 out of 5 by from Well made product I ordered the toffee check panels and separate valance for my kitchen and eating area. It matched my oak kitchen cabinets and is neutral enough that I can add some accent colors. I am pleased by the quality of the product. The pinch pleats and the material are similar to custom made panel. I like the coordinating chair cushions, i might order them as well.
Date published: 2012-07-14
Rated 5 out of 5 by from Super Great Buy! Purchased this on sale for a great buy. Fit window as stated, color was right on as far as matching the rest of the bathroom decor.
Date published: 2011-09-10
Rated 5 out of 5 by from Looks great in my kitchen window Love the French country look it gives my kitchen. I would highly recommend.
Date published: 2016-05-26
Rated 5 out of 5 by from perfect for my pantry classic pattern, looks great in my kitchen pantry!
Date published: 2016-01-03
Rated 5 out of 5 by from So well made! I bought this for a 1/2 bath. This is just so nicely done. The quality is top notch! Such a luxurious feel. The colors are true to the photos. I have yet to find anything that can compare to this. If you have any doubts, put them aside. You will love them. Very easy to hang. I do wish they were made in a way that the clips were not necessary, but this was certainly not a deal breaker.
Date published: 2015-05-16
Rated 5 out of 5 by from Cafe Panel--Valance only Gorgeous, gorgeous, gorgeous! I only purchased valances in the small black check color. The quality fabric is nicely lined giving the valance "substance" and the black grosgrain ribbon creates a classic, finished look. Although they include 7 small hanging pins--this curtain is top heavy and longer pins are required. Additionally, you will need 9 pins per panel if you want the curtain ends supported. I highly recommend this product!
Date published: 2013-07-03
Rated 5 out of 5 by from Great panels and drapes - custom look I used the full length drapes in my family room and the cafe panels in my adjoining kitchen. I love these drapes! Good lining, good quality sewing - I actually took the pleats out to use on wider windows and they look great.
Date published: 2011-11-27
Rated 5 out of 5 by from Exactly what I wanted I have always loved checked/gingham and fell in love with these when I saw them. I ordered the cafe panels for the top portion of my 92" breakfast area windows with wood blinds on the bottom half. Made the room!!!
Date published: 2013-05-30
Rated 5 out of 5 by from Surpassed my expectations! The small black check cafe panels surpassed my expectations! The fabric is top quality as is the workmanship in these curtains. I used them in my laundry room, both on a window and on a door window, and what a difference they made to the room. It now is a charming place to work. I hung the valance with the drapery pins provided and the lower panels with rings. The lining affords good privacy and sun protection. I couldn't be more pleased with my purchase and with Ballard's customer service, and would absolutely recommend the cafe panels and Ballard Designs.
Date published: 2012-02-11
Rated 5 out of 5 by from Very high quality! I am very pleased with these cafe panels. They are very high quality in both material and construction. The ribbon detail puts them over the top. I highly recommend this product.
Date published: 2012-06-22
Rated 5 out of 5 by from Excellent quality! The panels are thick and well-made. They are just as advertised - no disappoint. I've tried several other less expensive sets from various vendors and finally found the right kitchen curtains!
Date published: 2015-02-16
Rated 5 out of 5 by from These curtains are awesome I purchased the black curtains for my bay window in the kitchen. They are beautiful and well made. I loved that they are lined. I recently painted my kitchen red and these look great. I did not use the pins it came with because I couldn't find a rod that would work. So I bought black loops with a clip to hang them. They look really good. I would highly recommend these curtains.
Date published: 2013-03-26
Rated 5 out of 5 by from Excellent quality I love this panel. I wish I had another window in the room to use another one. It is lined and came with the hooks. It is a high quality fabric and looks beautiful in my victorian bathroom. Thank you.
Date published: 2011-06-22
Rated 5 out of 5 by from outstanding! This is the second pair of these curtains that I have purchased. One pair at my old house & now at my new home. The first pair was in black & these are the toffee. The quality of these are beautiful & my two daughters have also bought them for their homes. We all have different styles, but they work with every decor. Best buy, you will love this purchase.
Date published: 2012-06-16
Rated 5 out of 5 by from Excellent quality fabric and trim rival custom made curtains! I am very pleased with the cafe valance I ordered from Ballard Designs. The excellent quality fabric and trim rival the custom made curtains I have elsewhere in my home! The rich colors are eye-catching. I would highly recommend this valance to anyone looking for a custom look on their windows!
Date published: 2012-01-02
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