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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4 out of 5 by 6 reviewers.
Rated 4 out of 5 by Good quality rug but wrong color I ordered this rug for my powder room and it works perfectly for the space since I needed something to protect the limestone tile. I haven't had to clean it yet but the material seems durable and suitable for a high traffic area. The pattern is unique as I haven't come across anything like it in my searching, it's not too trendy or too traditional. The color delivered however seems to be incorrect. I ordered the "sand" which is what was labeled on the package however it looks more like the "wool" color so it may be a mistake on how the prictures are labeled on the website. Also I noticed another reviewer mention that she ordered the "wool" color but ended up with a much lighter rug which I suspect is actually the "sand" color on the website. October 4, 2016
Rated 4 out of 5 by A great value for the price. Even though it took a few days to get it to flatten out right, we are lovin this rug. It stands up to heavy traffic and doesn't show dirt even though it is a light color. September 28, 2016
Rated 5 out of 5 by Cable Knit Runner in Grey Exactly what I was looking to be used as runner in kitchen. It is soft to the touch but not really a soft carpet . It definitely has a raised pattern under foot much like a natural fiber carpet. I added a rug pad underneath and it's perfect and looks great on our grey floors! Shipping was quick and packaged well. September 24, 2016
Rated 5 out of 5 by Great rug and durable for high traffic area. Great rug for my side entrance that everyone uses. Great quality and durable. Looks wonderful! September 6, 2016
  • 2016-10-30 T09:04:20.765-05:00
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Product:RW281-Cable Knit Indoor/Outdoor Rug
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