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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 3.7 out of 5 by 3 reviewers.
Rated 5 out of 5 by Great rug and durable for high traffic area. Great rug for my side entrance that everyone uses. Great quality and durable. Looks wonderful! September 6, 2016
Rated 5 out of 5 by Pros and cons I had been searching for weeks for a while rugs for my newly remodeled kitchen and nothing was quite right. I even had ordered samples and actual rugs from different websites. Nothing worked and I wasn't willing to compromise on just the right thing. I halfheartedly was scanning a Ballard catalogue and noticed this rug. It seemed like a good fit from the picture. I took the plunge and I'm not sorry I did, as it is just perfect! The rug is a very tight weave which was very welcome because some indoor/outdoor rugs are so loosely woven they seem flimsy. The edges are nicely bound. I figured it would be a nice rug when I saw it was imported from Belgium because I've always had good luck with rugs from there. Now I'll give you a few heads ups. I ordered the "wool" which is a little lighter than I expected ( a creamy ecru beige) I would imagine the "sand" is probably very light so be careful of your choice. Next, I'd like to agree with the reviewer above me that this isn't a fluffy cozy rug. Quite frankly I don't know why they show it in a bedroom setting because I'd never use it there. However it is great for a kitchen where you're going to have high traffic. I go barefoot in my house and I honestly don't mind walking on it so I don't think it's overly rough. August 22, 2016
Rated 1 out of 5 by Itchy rug Wish I would have had a review to base my purchase off of but there weren't any and I had to take a risk. Well, this is definitely NOT a rug you would ever put inside your house. It is extremely itchy and stiff. My outdoor rug I currently have is much softer than this rug. This is not a rug that I would ever put in my dining room. So disappointed! My daughter actually said there was no way this could be that pretty rug we had picked out. Returning for sure! August 10, 2016
  • 2016-09-23 T08:23:34.293-05:00
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Product:RW281-Cable Knit Indoor/Outdoor Rug

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