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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Accessories &amp Pillows
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Button Leaf Topiary 3.5 5 26 26
Topiaries look very realistic and whimiscal! I purchased 3 of the single ball topiaries for the lobby areas of my condo building. They look great. I also got one for myself which I am also enjoying. They bring a light and airy feel to the space and I don't have to water them! March 3, 2013
Beautiful topiary!!! After having to throw out 2 real life rosemary topiaries that simply could not handle being indoors, I decided to buy a fake one from Ballard. It is absolutely beautiful. I bought the 23 inch one and it could not look any cuter in front of the Ballard chalk board in my guest room. It was perfectly packaged and arrived in a timely manner. I am very happy with my purchase. May 2, 2014
Good size options. I have never bought fake plants for our home because I am a gardener and already have lots of real plants inside. However, I've been trying to decorate the top of a large cabinet and wanted some greenery but didn't want to climb to water them. I bought the 12" and 18" ball topiaries and I think they work out quite well. I still am trying to figure out what else Ballard Designs might have to help fill the space. In the meantime I love these! October 3, 2013
Button Leaf Topiary It looks okay in my kitchen and I did not send it back, but I certainly would never have paid so much for this product if I had seen it in a store. It was not nearly as full and green as the photo on the website and the leaves look plastic. I was disappointed. Don't waste your money. February 2, 2014
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Product:AV820-Button Leaf Topiary