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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Button Leaf Topiary 3.6 5 27 27
overpriced; cheap quaility I have purchased items before from your catalog and been pleased with them. I was extremely disappointed with the quality of this product - I purchased 3 of the Button Leaf Topiaries. They were overpriced and very cheaply made. I cannot see myself ordering anything else from your company. April 30, 2014
Lifelike and soft I love my topiaries! They look beautiful sitting on my silver tray with my silver candlesticks on the dining room table. Fresh and springy and very classic. March 23, 2014
Pricing was too high for the quality I thought the greenery was the miniature button and it was pretty sparse, l ended up adding my own enhancements. February 16, 2014
Overpriced and Undernourished I was surprised at the feeble quality of these trees when they arrived. I ordered the 12" ball tree and the 18" Single ball tree. Numerous "vines" fell off as I was unpacking them, and worse of all, the leaves/vines are completely plastic - not even real-like. Perhaps I did not read the description well enough from the onset. I expected fuller, leafier topiaries that mocked real-live plants. These trees look like plastic, feel like plastic, and are anemic. I was incredibly disappointed and I returned my trees. February 14, 2014
Button Leaf Topiary It looks okay in my kitchen and I did not send it back, but I certainly would never have paid so much for this product if I had seen it in a store. It was not nearly as full and green as the photo on the website and the leaves look plastic. I was disappointed. Don't waste your money. February 2, 2014
Good size options. I have never bought fake plants for our home because I am a gardener and already have lots of real plants inside. However, I've been trying to decorate the top of a large cabinet and wanted some greenery but didn't want to climb to water them. I bought the 12" and 18" ball topiaries and I think they work out quite well. I still am trying to figure out what else Ballard Designs might have to help fill the space. In the meantime I love these! October 3, 2013
Ehh...Too plastic for me. I ordered the 18" and 12" balls. Straight from the box they both looked too fake to me. The leaves did not look realistic to me at all and were obviously plastic. I didn't fuss with them to try to make them look better because I was so turned off. Just put them back in the box to be returned. September 12, 2013
poor quality I have recently bought many things from Ballard Designs and have been very happy with the quality. Not so with this topiary. Very fake looking, not even good from far away. I sent them back. July 25, 2013
beautiful topiaries I bought 2 of these for my mantle, and they look great. Each one is slightly different, which I like. They look very real from a few steps away. July 25, 2013
A good value. On par with Ballard quality. Plastic leaves look a little less realistic than I would have liked. It also comes out of the packaging quite squished and flat in many spots. I tried to fluff it with some success, but too much fluffing causes pieces to pop off. I am looking for a basket to put it down in as I think a larger pot/basket would look more balanced. Overall, a nice looking decor for a good value. July 14, 2013
Product looks just like in the picture..very nice I was very pleased with the Button Leaf Topiary when I unwrapped it. Looks perfect in the living room inside my decorators pot. I've gotten may compliments on it also...Ballard Design never lets me down, always good quality. July 11, 2013
Looks nice on my mantel I had bought another topiary from a discount store. But when I saw this in the catalog, I ordered it and it looks better on my mantel than the one I bought in the store. July 9, 2013
This product looks very natural. After looking at every store that had topiaries, this was definitely the best looking and was comparable in price to what I saw in the stores. I am very glad I ordered it. It looks great on my mantle. July 7, 2013
Beautiful product I love my 2 topiary trees that i purchased from you. They are nice and full and beautifully made. They are delicate, and make a stunning statement in my room. July 7, 2013
This product was a disappoinntment The amount of greenery on the topiary was really inadequate (It had a very bare look to it) and there was no way I could make it look anything like it was pictured in the catalog. It was very disappointing. The expense to return it brought the total shipping fees to almost half the cost of the item.....just did not seem like a good idea. July 7, 2013
Topiaries look very realistic and whimiscal! I purchased 3 of the single ball topiaries for the lobby areas of my condo building. They look great. I also got one for myself which I am also enjoying. They bring a light and airy feel to the space and I don't have to water them! March 3, 2013
Very pretty! I placed the double leaf topiary on my small buffet with a large glass vase of silk tulips and a birdcage to create a fresh Spring arrangement! Beautiful! March 2, 2013
Button Leaf Topiary Great quality, great price!! I wish the container was darker but other than that...love it!! February 27, 2013
This product is very realistic looking I love the topiary's that I recently ordered. They look real and more natural, that is why I ordered them. I just wish the pots were a bit larger for scale. But, overall, I am pleased with the product. February 24, 2013
topiaries rock! These button leaf topiaries are exactly as pictured....very realistic! I'm a serious plant person and have mostly live specimens, but was challenged by an area that doesn't receive enough light to maintain the real deal. Now that I have these amazing topiaries on display I am considering purchasing more! I never thought I would say that. These luscious little plants beat everything else I have seen in stores. February 22, 2013
Ball Topiary I received my topiary and it is what I ordered but it is somewhat flat headed on top. Could you please send me some extra green pieces to fill out the top better? It did arrive in good condition. Thank you. February 13, 2013
Pretty from (almost) any angle I purchased three of these topiaries to go across the top of a freestanding bookcase. While they look absolutely lovely at eye level and when looking down on them, they do not rate as favorably when viewed looking up. The moss and leaves are skimpy at this point, not well glued, and the styrofoam underneath shows through. I placed them in a different area though and they look nice. February 10, 2013
Aweful Received the small and medium sized topiary trees and I am sending them back. They look terrible. Terrible as in there are hardly any "leaves" on each ball so they look VERY "scraggly". February 8, 2013
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Product:AV820-Button Leaf Topiary
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