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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Burlap Shower Curtain with Bullion Fringe 4.5 5 53 53
The holes at the top are sewn shut I just opened the shower curtain and it is a nice curtain and the monogramming was done well but I encountered a big problem when I tried to hang it- some of the holes at the top (where you insert the curtain hook to hang it) are sewn shut. You cant skip hanging the closed holes because the curtain droops. I considered cutting the holes myself but it looks like the burlap fabric will fray. I now will probably have to take the curtain to a seamstress to fix it which is an unnecessary hassle (and expense). You should be able to hang a shower curtain with ease. No attention to an important and functional detail, very disappointing. February 6, 2013
Nice weight & unusual fabric choice I am pleased with this burlap shower curtain. I wish it was lined, but the weight is good. The fringe is beige, so don't monogram in white by mistake. It does have an odor for a few days, so keep that in mind if guests are coming. You would want to air it out for 3-4 days. It does need a good steam ironing before using. One thing about it that disappointed me is that there are 2 seams from top to bottom. They are about 10" in on either side. It would appear that the burlap comes in a 52" width and had to be pieced on either side to make the width needed. It is not one piece of cloth like you would expect. That is why it would look better lined. August 30, 2012
don't order the monogramming I thought this was such a beautiful shower curtain from the photo. It came with LOTS of wrinkles. While I am sure that there is probably a way to steam or iron them out, Ballard monogrammed mine right over the wrinkles. Now the stitching of my initial has the fabric trapped in that position, so I can never get the permanent crease ironed out. I guess if you want to order this, it would be best to order without the monogram. August 2, 2012
Liked ...but a bit disappointed The curtain is three panels sewn together. If you can live with will add a nice update to your bathroom. February 23, 2012
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Product:FH218-Burlap Shower Curtain with Bullion Fringe