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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Burlap Ribbon 4.9 5 19 19
Love it! I made my own bow and I love it, high quality...Thank you January 16, 2014
Gorgeous product High end product for a very reasonable price and very beautiful..Love it! January 14, 2013
Just what I wanted! This ribbon is perfect. I used it to make a bow for my wreath and to make a few of my decorations look more "Christmasy". I also purchased the burlap tree skirt with red plaid edging. December 28, 2012
Beautiful ribbon Such a pretty ribbon. It is very easy to work with and has a great weight. It makes great bows too. December 23, 2011
Excellent quality ribbon, large rolls This is beautiful ribbon, excellent quality with a soft wired edge. I purchased the gold edge ribbon, the gold trim is subtle and very pretty. The rolls are larger than typical ribbon in craft stores, so I think the price is very good. The ribbon is great quality and should last several seasons. December 4, 2013
Perfect! I love this burlap ribbon! I purchased three rolls last Christmas, and didn't get around to making bows until now. Burlap ribbons and bows are everywhere this season and this ribbon is easy to use, a great value and just plain beautiful!! I will definitely order more! Could you perhaps carry some red burlap ribbon next Christmas season or some burlap color with designs on it?? November 27, 2013
Love This ribbon is simple, rustic, versatile, beautiful! December 22, 2011
will use for years I bought the red and natural edged burlap ribbons. They are both a nice textural addition to my Christmas decor. I've used the red edged ribbon wrapped around my banister, and ended it with the gorgeous red edged bow at the start of my staircase. It adds a rustic elegance to the house. I also hung another red edged bow with a red berry garland behind it. Got lots of compliments. I usually use a crinckled satiny ribbon as garland for my tree, but I will use the natural edged ribbon next year instead. January 6, 2013
Great quality I am using this ribbon to decorate and accent items in my new Shabby chic shop. I have a lot of items and I am making a lot of pillows with burlap and by far this ribbon from Ballard is the best. So glad I ordered!!!! February 19, 2013
Burlap Ribbon What wonderful ribbon. Such high quality and the width is much larger than I would of thought. So many uses and you can bet I will have fun using it. As with all my Ballard purchases thus far, I am extremely happy and would highly recommend this product and this company. The packaging is another big plus. Thanks for the opportunity to write a review. Carolyn January 30, 2013
Great looking Ordered a couple rolls of the green last year for Christmas tree, and loved the look so much I ordered more this year for the banister. Looks great with the Ballard burlap tree skirt too! January 28, 2013
Great ribbon to work with! I love working with wired ribbon, even a novice bow-maker can make beautiful bows the first try. This is a very nice weight ribbon, excellent neutral color and a dream to work with. January 17, 2013
you can use this item for many different uses! I like the burlap ribbon on the roll as it is easy to work with & there are many things that you can do with it! January 24, 2013
Burlap ribbons Loved the ribbons. I plan to use them through out the year, not just Christmas. January 10, 2013
perfect for presents, tree, etc. love this ribbon. added a little 'zip' to my presents, and was perfect on my tree. January 9, 2013
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Product:AM911-Burlap Ribbon