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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Burlap Panel with Fringed Valance 4.8 5 48 48
excellent quality; great price; wonderful addition to room I was concerned that these would not be formal enough for a dining room; however, they look fantastic. So glad I made the purchase. December 19, 2012
Love them! These panels are beautiful. They are perfect for the window in my dining room. I could not be happier. December 12, 2012
Burlap Fringe Valance Draperies Love the quality. They drape beautifully and completed the look in the guest bedroom. November 29, 2012
I am enjoying the burlap curtains. I did not know if I would like burlap for curtains or not, but these are great. Look stylish in my den. November 3, 2012
The quality is superb! I have searched for panels that had the ability to blend with another room. These panels are in my family room which transitions to a informal kitchen eating area. The color and style fits all my criteria. I have added gold, red and shades of aqua to my kitchen and eating area. They are the perfect fit between the two areas without overpowering the room. The weight of the fabric, the lining, and the construction is outstanding. Thank you! August 14, 2012
Just what I was looking for!!! These curtains add great texture and I absolutely love them! I used them in my bedroom with tan walls and medium blue duvet and accent color. I made my own tie backs with thick, brown rope from a local hardware store. They are thick with a great lining on the back. The odor mentioned in other reviews was not a problem and I used 8 panels total (4 windows). I highly recommend! July 24, 2012
Excellent curtains! I bought these curtains for my dining room and they are fantastic. They look great with my brown/tan zebra striped rug and the fringe makes them look a little dressier than just a plain burlap panel. I love these curtains! March 2, 2012
I love them! These curtains are beautiful! Simple, elegant, perfect!!! April 27, 2012
I am very happy with my curtains. My curtains arrived just as pictured and I really love them in my family room. I just wish I could purchase the cute tie backs still pictured in the catalog and are now unavaialble. March 6, 2012
love my new curtains! The burlap curtains go perfect with my bedroom decor. They did not have any smell as described in other reviews. I am so pleased with them even my husband noticed them. February 2, 2012
Great value for casual draperies These burlap panels are great looking, have a lot of body and hang beautifully. March 2, 2012
Elegant!!! Love love love these beautiful panels!!!!!! My hearth room is complete and warm and inviting!! These are by far my favorite purchase from Ballards!!! November 30, 2011
I recommend these drapes I put these in our breakfast, and living area and they just made the rooms look gorgeous. The panels have a soft fabric backing and are heavy weight, very nice! November 23, 2011
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Product:FD058-Burlap Panel with Fringed Valance