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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Burlap Message Board - 15 X 20 4 5 5 5
Hanging is an issue This is a nice bulletin board of high quality, as it should be for the price so I'm giving it 4 stars. But I am annoyed by the placement of the D rings on the back. They are placed too high to be useable with a wire, which is my preferred way to hang things. Instead I guess you are supposed to hang two hooks exactly right and then put the D rings over them. It is very difficult to get two hooks hung exactly right. A better way is to use a wire and two hooks, like hanging a framed picture, but the D rings are so high you will not be able to get the wire tight enough for it not to show. I'll have to remove the hooks, drill leader holes, and move them lower so I can hang it. Not what I was expecting to have to do. From the warning on the back I guess they do not know how artists hang a picture. Also hope the cute bee pins I ordered arrive. February 8, 2013
Absolutely gorgeous - buying another I love this pin board - the burlap is rustic and lovely. We use the board as our family message board and it works well in our kitchen. I use the bumble bee pins from Ballard and have no issues with attaching papers and such to the board. The pins are better than most push pins, in that you can stack 4 or 5 sheets of school work together and use just one pin to secure them to the board. It's true, as one reviewer noted, that this board is heavy. Yet if it were light, it would look cheap and flimsy like office supply store boards. I'm buying another for my office. May 13, 2012
Great in so many ways I purchased the medium burlap message board and hung it in vertically in my kitchen. It's super stylish, has a substantial look and feel, and push pins slide easily in and out of the cork underneath the burlap (thus, holding anything that I may want to attach to the board firmly). I did have to trim a few loose strands of burlap off of the board after I hung it -- but it was no biggie. I'd purchase this product again tomorrow and twice on Sunday. Great value. Great quality. Great purchase. May 12, 2012
Nice Product I have the large burlap board in my laundry room and like it very much. I use the bee push pins I purchased from Ballard and they go in easily. It is much more attractive than most bulletin boards and I am pleased with my purchase. March 9, 2012
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Product:WC134-Burlap Message Boards
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