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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Burlap Message Board 4.8 5 76 76
Great for my Home Office I like the looks of the burlap board. It was heavier than I expected but the upholstery tacks I am using as pins go in very easy. December 28, 2011
Fabulous to look at!! This is a very substantial and unique looking bulletin board. Looks fabulous in my home office. I purchased the adorable little Bee tacks to use with it. Very happy. November 1, 2011
A beautiful, casual look for a bulletin board. It was perfect for my needs. It has a beautiful, casual look for a bulletin board. It was perfect for my space. September 17, 2011
Much More Substantial I purchased the larger sized board, and when it arrived was amazed at just how sturdy and substantial the board is. Push pins go in easily, and the overall look has enhanced my office space. September 14, 2011
Good looking message board I bought this board for my mudroom, and wanted something that would look good with or without papers on it. It does, and seems very sturdy. It's well made, but I also expected that for the significant price. I do find it quite heavy, however, and also it is thick--when you mount it, it is like hanging up a heavy picture. Something to keep in mind if you have old plaster walls that crack easily. Overall, pleased with the purchase. July 17, 2011
RIGHT SIZE Looking for a non-descript bulletin board for my small office. The look and size were perfect. Must be a popular item because I did have to wait to receive it. June 12, 2011
The burlap message board is more than expected! It took a while for the burlap message board to arrive, but it was definitely worth the wait. It's even better looking "in person" and has already received several compliments. Most importantly, it does its job as a bulletin board. Regular thumbtacks work perfectly. June 12, 2011
nice quality So far I like this message board very much. Now I would like to find some cute push-pins to compliment it even better. Thank you Ballard Design for making such great products. June 11, 2011
overall a stylish bulletin board However, as with other items from Ballard, there are keyholes on the back for hanging. Which means you have to drill a screw or perfectly sized nail into the wall, x2, to hang. I took this to my local framing shop and had them put hanging wire on. Pain to do, but I liked the product overall. June 11, 2011
This product is great ! Represented accurately in the catalogue I am very pleased with my new message board. The brown burlap covering nailed on with antique brass tacks looks just as I hoped it would. It makes a nice entrance to my newly redecorated guest room. It would also look good in a kitchen. I love Ballards products. June 11, 2011
Very Stylish & Functional I added this message board in my guest room/office and it looks great/ it actually looks like a piece of art and it is very functional. I use it constantly to add messages and pictures of my family and I have received several compliments on the piece. March 16, 2011
Great Look I love this burlap message board. It adds such interest to my home office. The fabric gives the room added texture.....now I need great tacks to use with this board..ordinary ones just won't do! March 16, 2011
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Product:WC157-Burlap Message Board