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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Burlap Chandelier Shade 4.9 5 12 12
Great quality and pretty too Our light is shell encrusted and the burlap shades were the perfect compliment. Would definitely recommend! August 4, 2013
great neutral and nicely made had been looking for shades for an existing chandelier and some were too large, too brown, too modern. These worked out to be perfect size and the color worked out perfectly. I would have prefered the to be a bit more rustic, but they are perfectly fine. October 27, 2012
Beautiful and functional Bought 9 shades for breakfast room fixture....white lining sends light downward nicely. May 30, 2012
This product is everything I hoped for. The burlap shades are exactly what I was looking for. They are as attractive as they looked in the picture, and I love the way they look on my chandelier. February 3, 2012
Classic shape shade with a new twist on the fabric I needed to create a less formal feel in my breakfast room. This shade is polished but with a more casual feel due to the texture of the fabric. Just the update I needed. January 24, 2012
Outclasses the competition I had ordered my shades when, several days later, I saw shades at a local big box store. The shades were quite inexpensive and I got them, thinking that I would return the Ballard order after comparing them. Well, there was no contest. Your burlap shades were so much cuter on my breakfast room chandelier that I kept them, despite the price difference. January 21, 2012
The petite chandelier with the burlap shades is fabulous! This was a perfect choice for above my kitchen bistro table. High quality and looks like I spent a fortune but reasonably priced. January 13, 2012
Just the right touch This shade is elegant yet unpretentious. It added just the right note to my breakfast room chandelier. It provides a finished look with good diffused light. September 20, 2011
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Product:LS426-Burlap Chandelier Shade
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