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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Holiday &amp Collections
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Burlap Bird Ornaments - Set of 6 4.6 5 11 11
Adorable Well-made and they look adorable on the tree. The clips allow for the perfect placement! I Plan on using year round as tie-backs like suggested. Just love them! December 9, 2012
Nice ornament I was pleasantly surprised by the substantial size of these birds. December 6, 2012
I Love Birds! These little burlap birdies are adorable. I ordered a set and was very pleasantly surprised. I was afraid they might look flimsy or cheap but that was not the case. They are very well made indeed and they look quit chipper on my tree! You can hang them or use the clip to attach them to a branch. Very pleased! November 29, 2012
Disappointment I'm surprised to read the other reviews about this product. I was excited to give this as a gift but when I received them in the mail, I was disappointed. From a distance, they're cute. Up close - all you see is hot glue. I would not recommend these. While I've decided not to return them, I'm keeping them for myself because I would NOT give them to someone as a gift. I would do a better job hot gluing burlap to something in the form of a bird myself and I would be more proud offering that. November 29, 2012
Great looking! These little birds are just darling on my tree! And are so well made I expect to use them for years. I used the clips to keep them just where I want them. My decor this year is "rustic" and they fill the bill nicely. Nice original look! November 28, 2012
These little birds are adorable. They are natural and whimsical I gave these as a gift and they were perfect. I thought they could possibly look cheap with the burlap but they were really well done and and didn't look crafty. I thought they were also reasonably priced for 6. I will get some for myself. November 21, 2012
So adorable! I just received these a few days ago and they are so cute. They are also very, very well made. This year I am doing my tree all in white, crystal and burlap and these will be perfect! November 4, 2012
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Product:HC659-Burlap Bird Ornaments - Set of 6
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