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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.2 out of 5 by 5 reviewers.
Rated 5 out of 5 by Beautiful addition to my Table! I worried about ordering this because I had acrylic flatware before that I had to return because it warped in the dishwasher. But I have followed the instructions to make sure the handles are up and they have come out beautiful. I have received multiple compliments, and they go well with both sets of my dishes. Getting ready to finish my set with four more places. October 30, 2015
Rated 2 out of 5 by Way too small I love the Bunny Williams aesthetic. I bought 4 sets to go with the Bunny Williams plates that I purchased. Although the flatware look lovely, I sent them back. The spoons are especially small. The rest of the set, while closer to normal size, seem on the small side as well. I couldn't justify the cost for something that I don't think would be a joy to use. June 30, 2015
Rated 5 out of 5 by Very nice I only ordered 1 place setting to see how I would like using it. It looks fabulous, and it is always the first utensil I grab in my flatware drawer. I like the feel of it, and I have put it in the dishwasher several times with no problems. I will now order more sets. Bunny Williams is a long-time favorite designer of mine, and I have several of her books. Not surprising she would have a fine quality yet usable flatware. March 19, 2015
Rated 4 out of 5 by Pretty, but..... This is a really sharp looking set of flatware however I was a little disappointed in the size of the spoon heads -- the teaspoons especially are extremely small -- the tablespoons are a little better, but still not "normal" sized. The instructions say dishwasher safe, so I did put them in the dishwasher by themselves -- I did not mix with my other stainless steel flatware as I'm afraid the stainless steel would get too hot while in the drying mode and damage the plastic handles of this Melange flatware. I do not use these for every day so cannot attest to durability. I can say they look very nice and pretty on the table -- suitable for company/dinner party! February 16, 2015
  • 2016-05-23 T08:39:55.219-05:00
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Product:BF096-Bunny Williams Melange Flatware Set

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