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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.4 out of 5 by 17 reviewers.
Rated 5 out of 5 by Nice quality. These curtain panels are of a really nice quality, and I love the buffalo check in gray. As you can see from the photo, I did not need to line up the checks...so I can't comment on that as other reviewers have. January 14, 2017
Rated 3 out of 5 by Didn't meet expectations I had super high hopes for these drapes, based upon the reviews, and perhaps that is the reason why I was let down. Overall, the drapes work and I'm keeping them, but they did not meet my high expectations. I checked other retailers for something similar, but paid more for these because the reviews were so great. First, these panels are not 96 inches. I ordered two. One is 94 inches and the other is 95. Perhaps I just received a defective product? I was also very frustrated with the customer service I received on this order. When I placed the order, I was shown a date for shipment, but the item did not ship until a full 2 weeks later. When I emailed asking for an approximate shipping date (about a week past when it was supposed to ship), I was told they would ship the next day, which did not happen. I was waiting on the drapes to pick a paint color and I would have preferred the customer service rep to just tell me a truthful answer about when the item would ship, versus telling me a wrong date just to pacify me when I was scheduling other services around their information. In the end, the panels work in my room and I will keep them. In truth, I may end up ordering more for another room because they work really well with my french country look. However, I will order knowing ahead of time that shipping may take a month and that the panels may not be the same length. Note- the other items in my order exceeded my expectations so I'm not just an unhappy reviewer. ha. January 9, 2017
Rated 2 out of 5 by Rather disappointing. Great fabric and color but very disappointed that the pattern does not match from panel to panel. It is off by half an inch. It's not as noticeable when they are open so I will live with that. January 7, 2017
Rated 5 out of 5 by perfect Purchased for family room. Had looked for this item in beige for awhile. Well made, substantial and the lining makes the additional cost well worth it. Plaids align which in some draperies is the make or break. Perfect! January 6, 2017
  • 2017-01-16 T07:55:05.326-06:00
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Product:RY015-Buffalo Check Drapery Panel
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