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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Brooklyn Floor Lamp 4.7 5 17 17
Just what I was looking for.... I purchased this lamp to use as a reading lamp over the corner of our sectional. It not only works as the readng lamp we needed but it also adds a decorating element to the large vacant wall it is up against due to its height. The first lamp we received had a broken base, the base is wrought iron and heavy. We called and had the lamp picked up for us and another was sent in a timely fashion. October 3, 2012
Great design element! This lamp looks terrific in my new living room and provides perfect lighting for reading. The only issue would be the packaging, but since other reviewers noted this, I was able to avoid a mess by carefully cutting the outer box open from top to bottom with a box knife rather than trying to pull the contents out of the top of the box, which would have resulted in a mountain of styrofoam bits and pieces. Assembly was not too difficult, and the end result is a stylish addition at a very reasonable price. March 21, 2013
The good and the bad I do love the look of this lamp and it's considerable weight. However, there isn't a diffuser so when sitting on the sofa you're looking directly into the light bulb. Also, the metal grill that is supposed to snap on the base of the shade did not fit properly. It was too small but since I really liked the style I decided to keep the lamp and used priers to make the piece fit. I do intend to try to get a replacement for the grill as in making it fit it lost the gentle curve that it is supposed to have. Probably should have returned it. Am also going to have a circular piece made to diffuse the light. March 13, 2014
Excellent Floor Lamp We were looking for just this style of lamp, and were thrilled to find it in the Ballard's catalogue. It was packaged very well, and was easy to assemble. It looks absolutely wonderful in our living room, and is as depicted in the catalogue. The cord is quite long, so you can maneuver it so that it works best in your setting. I like the on/off switch on the floor, and do not find it to be a bother at all. November 20, 2013
This is lamp is a great product The lamp comes in pieces but is very easy to assemble. The base is extremely substantial so there is never an issue of it tipping. The light reflection is extremely adequate, perfect for easy reading! I especially like the foot pedal that turns the lamp on. November 27, 2013
Great Quality The Brooklyn Floor Lamp is exactly what we had hoped it would be. Great quality & style. We are really happy with this purchase and would purchase from Ballard Designs again. September 22, 2011
This floor lamp has great style. LOVE, LOVE, LOVE this floor lamp! It was shipped quickly and packaged well. It was easy to put together and looks amazing in my den. March 8, 2014
Great Lamp! Very sturdy bright lamp!! I put it behind a chair in my living room. Great reading area! February 21, 2014
Looks exactly as pictured...provides great lighting.... This style of lamp was exactly what I'd been watching for, and so glad I found it.....very happy with product, great light, goes together fairly easily, however, only complaint is the packaging.....it did keep the product in great shape for shipping, however, totally breaks down when unpacking and no way you could retrieve enough of the white foam to return if need be.....it sticks to everything, not pleasant unpacking, however, very well worth the effort. December 26, 2012
Love this lamp!!!! Easy to put together looks fabulous in my home office. June 3, 2014
Substantial weight & quality I was excited about finally finding "the" lamp. Easily assembled it and found it to be heavier than I expected. Certainly worth the money. Sure to be enjoyed for many years. My experience is that the actual lamp looks a little bigger in my home than the pictures show...another plus for me. You won't be sorry! February 13, 2014
it solved my lighting problem the lamp was true to the discription and works perfectly. there was some problem in unpacking the parts and wish there had been opening instructions on the box. October 7, 2012
Great look I have 13 ft ceilings and was concerned that it wouldn't be big enough--it looks great! Fits in with my eclectic decor and adds a modern punch. Easy to put together. April 20, 2013
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Product:LL233-Brooklyn Floor Lamp