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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.6 out of 5 by 17 reviewers.
Rated 2 out of 5 by Not for a high end customer I am sorry to say that this chair is not comfy unless it is in the recline position. It does take a lot of effort to recline the chair. I did try it out in the store, so its my own poor judgement at the time. In my opinion the reason its not comfortable is the seat is too firm and the back is too straight in just a normal sitting position. A comfortable chair is one where your bottom sinks lower than your knees and the chair's back is slightly reclined. May 28, 2015
Rated 5 out of 5 by Love my recliners I was hesitant to order recliners without trying them and seeing what they would actually look like. I am so glad I did....they are beautiful and so very comfortable. Would definitely recommend. March 25, 2015
Rated 5 out of 5 by Exceeded expectations I ordered two Brook Recliners based on the dimensions and fabric samples. One was made in Pallini Sand ( and the other in the Davidson Herringbone Oatmeal ( I was apprehensive to place order a custom made chair in which I had never sat upon nor could see and touch (and that could not be returned!) but, I could not be happier with my purchases. The chairs are stunning. They are extremely well made, with the seams and patterns lining up at all the right spots. Not only are the visually pleasing, they are extremely comfortable. My husband is a big guy, 6'2" and 250 lbs, and was needing something big enough in width and depth. He fits just right! The reclining action is firm but smooth. I can tell these chairs are going to last years. I also like that they sent the extra fabric with the chairs, so I can get some arm covers or pillows made. The delivery was earlier than estimated and the gentlemen who came into my home were very professional. I will try to remember to come in a year or so and post an update. Great purchase, no regrets! January 19, 2015
Rated 5 out of 5 by Comfy & Cozy I purchased two of these recliners in BD upholstery fabric and I love both! The recliners are comfortable (there is always a risk in purchasing furniture without sitting in it, but this time the risk was worth it to me in the end), and I loved that I could choose from so many samples of upholstery. May 20, 2014
Rated 5 out of 5 by Here I sit, a happy camper! As I write this, I am sitting in my beautiful new recliner, sized for smaller people, as Goldilocks would say, "It's not too big or not too small, it's just right!" It arrived within the timeframe expected, there is a minor flaw in the stitching, which I have been assured will be taken care of if and when it becomes a problem. I ordered extra fabric to make arm covers since they were not included. Now I just have to stay out of it long enough to get them sewn. March 28, 2014
Rated 5 out of 5 by Everything I hoped for... My new recliner arrived this afternoon. I chose the trilby plum fabric and it looks sturdy and beautiful. The legs are the weathered finish. Very pleased with that choice. It is a very heafty chair and so very comfortable! PS I've already ordered 2 upholstered club chairs for another room. March 17, 2014
Rated 5 out of 5 by Nice chair! This is my go to chair now. It's so comfortable! My only complaint is I have to compete with my dog for space. It's nice looking, too. February 1, 2014
Rated 5 out of 5 by LOVE IT, LOVE IT, LOVE IT! If you're reluctant to order sight unseen from Ballard's, never fear--I was very nervous but well rewarded. This recliner looks like an expensive club chair but, in fact, is a beautiful recliner roomy enough for anyone. November 22, 2013
Rated 5 out of 5 by Amazing chair- but bigger than expected In one sentence- this chair is awesome! I was nervous to order something like this sight unseen, but I was not disappointed when it arrived. I ordered two Brook Recliners in the Malabar Coral Ikat fabric and they look great. The color is beautiful, and really makes the room feel cheerful and homey. These chairs are also SO comfortable! My husband- and pretty much anyone else that tries them- loves them. They are really well cushioned in the back and the recline is great. I love the fact that you can't tell it's a recliner. My only complaint is that the chairs were a lot bigger than I was expecting. The picture online makes the chair look much smaller and more compact. In reality, the chairs are fairly tall and wide- those with small spaces may not want to order this. Also, the cushion on the back is not flat like this picture makes it appear- it is actually quite puffy and pillow-like, which is what makes the chair so comfortable to sit in. The recline can also sometimes be hard to achieve- you have to really lean back and push to get the bottom to come up, but it's not that big of a deal. Would much rather have to do that than have to deal with some ugly handle on the side! Overall, I am totally satisfied with my purchase and feel like they were well worth the investment. November 22, 2013
Rated 5 out of 5 by I purchased 2 of the Brook recliner and could not be happier. I was so uneasy about ordering chairs without sitting in them especially when they would be used every day and the primary seating for watching tv. They are so compfortable the backs are soft. (little concerned that the cushioning will deflate?) I ordered in desert chenille they truly exceeded my expectations. Thank goodness!! May 6, 2013
Rated 5 out of 5 by exactly what I wanted I was a bit nervous about ordering a chair that I was not able to sit in before. I was most worried about the comfort for my husband. He is 6'2" and 230 lbs and this chair fits him perfect. It's the perfect recliner that doesn't look like a recliner. I'm 100% satisfied. October 12, 2012
Rated 5 out of 5 by WOW !! I am so pleased with this chairs I could take the smile off my face for hours after the delivery. It looks great and it's also extremely comfortable. My husband loved them too which is a big deal. I am 5'4 and he is 6' and they worked for both of us nicely.Purchased the Suzanne Kasler fabric in linen parchment added some bright pillows to accent.I would not recommend this light color if u have children but for adults it's wonderful. June 22, 2012
Rated 5 out of 5 by Love this chair I ordered my recliner thru the internet and chose a custom fabric. The chair arrived in beautiful condition and looked just as I had pictured it. It is small for a recliner and looks just like a regular chair. It is very comfortable and beautiful. I wouldn't hesitate to order something this way again May 13, 2012
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*Colors can vary from screen to screen, so it's good idea to order a swatch before completing your order. We offer free swatches of all our fabrics, leathers and most rugs for just $5.95 Shipping & Processing; 10-swatch maximum. Swatches are approximately 3" x 3". Please allow 3-7 business days for delivery.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:UC119-Brook Recliner

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