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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Bristol Velvet Matelassé Sham 4.4 5 5 5
euro sham measures 25 inches I recommend picking out an insert after you have sham in hand. I bought 27 inch feather/down insert. It fits but I don't like result. Pillow looks like it will explode any second. Needs smaller insert. Contrary to the medium value green presented on the web, the color is actually very dark . Beautiful! April 13, 2013
Beautiful and great quality Received this beautiful coverlet quickly and couldn't be happier with the quality. The velvet is soft and thick, and the stitching looks superb. I ordered the coverlet and euro shams in green and am thrilled with the color. My bedroom walls are Benjamin Moore - "Hush", and it's a great combination. The coverlet has a nice weight to it and lays beautifully on the bed. Highly recommended! November 23, 2012
laundering is a challenge.... Dry cleaning generally isn't appropriate for cottons. That leaves soap and water. What makes laundering difficult here is the drying phase. Directions indicate "hang or dry flat." Still cold in Pacific NW so coverlet will take days to dry. I folded the queen coverlet in half lengthwise, padded the fold with a rolled up towel, and hung the works over the second floor bannister. Will occasionally reposition the fold and towel so as to avoid a crease. In short, laundering this thing takes forethought, and physical labor. Might be easier to beat the velvet against river rocks and hang it in a tree. When the three velvet pieces (took more than one piece to reach desired width) were sewn together lengthwise, the person sewing wasn't careful about matching the nap. One of the three pieces is darker because upside down nap reflects light differently. Not paying attention to the nap meant I rated item as a 4 rather than 5. I love the texture and color. The fabric is beautiful. Hoping coverlet wears well so it's around to enjoy for years. April 13, 2013
Good quality I purchased the king size Matelasse coverlet and 3 shams. We have a platform bed and it fits perfectly. The weight is what I expected and it is well made product. It is soft but not as much as I expected but it has not been cleaned yet. I think the color is different than the picture online but still works well for me. I believe it is a good deal for the money. December 3, 2012
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Product:FL804-Bristol Velvet Matelassé Bedding