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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Bring Home Ballard Camden Untufted Headboard 4.5 5 58 58
WOW!!...a stunner! Ordered this for my son's room since he moved out and took his bed. I ordered the natural burlap padded headboard. Arrived quickly, very well packaged. Easy installation (did have to use a better quality screw) only needed a power drill. Well made. I paired it with the burlap bedskirt and it was a win-win combo!. July 19, 2014
Beautiful headboard with one caveat Have been looking for a headboard for my guest king bed and came across the Camden at Ballard's. I placed my order five days ago and received the product, superbly packed and in pristine condition, from BD today. I immediately pulled it out of the packaging and set it up. The headboard is covered beautifully, with no ripples or ridges that show the foam/padding underbody. All seams are perfectly sewn and the back of the headboard is nicely finished. The headboard comes with legs that are semi-attached and are easy to install with simple tools. There are two places on each leg to secure the leg to the headboard that make the whole structure sound when standing upright. The problem I encountered was the legs ...when attached using the predrilled holes and hardware... were too short for my extra thick mattresses; therefore, I had to attach the legs using one set of the predrilled holes with hardware.... leaving my headboard a little wobbly when placed on it's legs against the wall. I've temporarily alleviated this problem by shoving the box spring and mattress firmly against the headboard to keep it in place. Only time will tell if my jerry rigging will do any good. Ballard's.... please contact the manufacturer of this item and tell them to make longer legs!!! July 11, 2011
Just what I wanted! Five stars for quality, value, versatility, early delivery, and excellent customer service. Headboard arrived well packed & earlier than originally quoted. Easy install: I was able to push/slide it up a flight of stairs (still in the box) on my own. :) Legs have several pre-drilled holes to adjust headboard height (as requested by an earlier 2011 reviewer.) I accidentally threw away the directions & extra bolts with the shipping carton before I decided to raise the headboard up by about 3 inches. When I e-mailed customer service to ask for directions in PDF format, they responded immediately and even offered to send me extra bolts if needed. The burlap headboard with the white slipcover (sold separately) looks beautiful in my room. I'll be using the slipcover as a pattern to make an additional slip cover or two, perhaps a little longer to cover the legs. Great value ~ I'm definitely a new Ballard Designs fan! May 31, 2013
slightly too big; legs too short This is an affordable headboard, but it has some problems. The legs are way too short for my bed, and too widely spaced as well. The headboard is slightly too wide for my standard king bed. Thank goodness my husband is handy. We had to remove the legs and make our own, taller legs, which we then painted to match the color of the slipcover. The slipcover, by the way, is not the same fabric as the headboard, even though they are both "off white twill." Also, the headboard is so heavy that we decided not to attach it to the bed frame, as we were afraid that it would just break off when we move the bed. We attached rubber feet on the legs that we made, then sat them in rubber coasters on the floor. Then we just leaned it against the wall and pushed the bed against it. The headboard itself is good quality, I just wish it were a couple of inches taller and had longer legs. Maybe if the legs were made of metal they would be strong enough to attach to the frame. July 26, 2011
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Product:UN005-Bring Home Ballard Camden Untufted Headboard