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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Brigitte 16-Piece Dinnerware Set 4.3 5 13 13
Simply classic I really like these dishes!! Beautiful color too. So glad I bought them. April 27, 2015
Very ordinary I have ordered china from Ballard before and was pleased so I thought this china would meet my expectations.I ordered the gray and cream.When I unwrapped it,the cream looked very white and ordinary.The gray had little crackles where the stem on the mug attaches to the mug.Both sets of mugs had something smeared on them near the stems which almost looked like glue. I decided right then that I didn't want to keep them so back they went. March 8, 2015
I love these dishes but there is one item the consumer needs to know. These dishes are lovely and exactly what I wanted. I ordered one set of all four colors. However, I noticed after just a short period of use that some of the plates were warped. The warping was very noticeable when they were stacked. I had recently moved and thought perhaps it was a new dishwasher issue. I contacted BD, sent a photo, and they offered to refund or replace the dishes. They could not have been more accommodating. I opted for replacement but had not saved my packing. BD shipped me the new ones and allowed me to use that packing to return the old ones at their expense. When I opened the new dishes, however, some of them were warped as well. Between the two sets of 16, I was able to piece together a set with which I am satisfied. I felt the need to write this review because if you are seeking perfection in each piece, you may be disappointed. What you will not be disappointed in, however, is BD's customer service. January 3, 2015
RE: Lovely and Understated This dinnerware set is perfect for our country home - elegant and understated with bright but also relaxing colors. December 12, 2014
  • 2015-05-21T08:56:56.912-05:00
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Product:BD449-Brigitte Dinnerware Collection
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