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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.8 out of 5 by 12 reviewers.
Rated 5 out of 5 by Pleased with rug in terracotta color I bought the rug for under a kitchen table to hide damaged oak floors. The rug flattened nicely within a week. I found the best thing to do for dirt spots is to use a strong vacuum to suck up the dirt. I use a wet vac and put the hose right on the spot. I've had the rug for several weeks now with 2 German Shepherds running around on it and it still looks brand new. One loop in this rug got pulled out somewhat though. The rug consists of tightly woven loops and there is dimension to rug which adds to its attractiveness. The curves are the smallest tightest loops and the most flat. The yarn is of different shades and some of the terracotta yarns have a slight sheen which adds to the look of detailed quality in this rug. I'd use this rug in a living room. March 29, 2014
Rated 4 out of 5 by good value Nice indoor/outdoor rug for my deck. Pretty much as described and pictured, except that the brown color appears more grey/brown on my computer screen and is actually more of a reddish brown. Overall, I'm pleased with the purchase. July 20, 2013
Rated 5 out of 5 by Love the rug! Lays flat right away. Absolutely love this rug! I received it in record time and not damaged in shipment. It rolled out flat to the deck floor with very few ripples. It looks really great with my deck furniture! I am very happy with it! Thanks for a great product. June 8, 2013
Rated 5 out of 5 by Beautiful rug I'm using this rug for my entry, and it's perfect ... low profile & beautiful. I had to wait 3-months, but it was worth it. April 3, 2013
Rated 5 out of 5 by Great Rug I purchased this rug in the green shade for my Dad's great room. It's a terrific looking rug. It flattened out completely in its location over the wall to wall carpet within a day. This is a great buy. January 9, 2013
Rated 5 out of 5 by Perfect! The rug arrived within a couple of days although it said it wouldn't be shipped for 3 weeks. The color was beautiful and it fit perfectly on my patio where it is surrounded by 4 chairs with a table on top of it. I live in a hot climate and so far the color has not faded. I garden a lot and have gotten dirt on it and it brushes or hoses off beautifully. June 22, 2011
Rated 5 out of 5 by Beautiful and Practical I have this Brescia rug in brown/natural 7'10' x 11" under my dining room table. Next to it is the same rug, 2'7" x 5' under the counter stools at my breakfast bar. They arrived at different times and are slightly different from each other. However, they complement each other perfectly, better than an exact match. They're durable, fairly comfortable under foot and look great. I'm very pleased and would not hesitate to recommend them. I also have two other Ballard indoor/outdoor rugs: the Navarre under my piano bench and the crewel floral in my entrance hall. My sister has the Navarre rug outside her front door on her covered porch. They're all great. May 5, 2011
Rated 4 out of 5 by very functional rugs I am a a big fan of these indoor/outdoor synthetic rugs, so easy to clean and durable. Nice look overall, especially for entryways and heavy traffic areas. Quality is good and lots of design choices with BD, I have three of these in different colors in my home, great with kids and pets. March 17, 2011
  • 2016-08-12 T11:20:55.901-05:00
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Product:RW051-Brescia Indoor/Outdoor Rug

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