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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Casa Florentina Brandisi Armoire with Mirrored Door 4.4 5 9 9
It came apart as I was installing the shelves. As I was pushing in the pins that hold the shelves in place I felt the side of the cabinet move. This picture shows what happened. And now the cabinet is not square and rocks. At this price, I wouldn't expect this furniture to be held together with little staples. Very disappointing. Now I have to decide if I will send it back. It took seven months to get it!!! I'm so disappointed. April 13, 2015
Great product that fits perfectly in small bedroom. Received my Brandisi armoire on December 16,2014. I love it and it was definitely worth the wait. I bought the off-white over gray. Ordered a swatch first and it matches the bed perfectly. Well packaged and no damage which was a plus. I was worried it might arrive damaged. Great delivery service. December 17, 2014
Always pleased with Ballard products! Always happy with Ballard; nicely made, color perfect. Delivery service was efficient & cheerful. December 12, 2014
The perfect armoire! I purchased this armoire for my guest bedroom and I am delighted! It's the perfect size and I appreciate that it can be used with or without shelves and it comes with a hanging rod. It's well-constructed and the distressed finish gives it the perfect touch. I bought the black but whichever color you buy, I don't think you'll be disappointed. Once, again, Ballard Designs delivered a stylish, quality product - I'll be back for more! November 28, 2014
  • 2015-06-17T11:10:23.365-05:00
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Product:MA203-Casa Florentina Brandisi Armoire with Mirrored Door
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