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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 3.9 out of 5 by 73 reviewers.
Rated 4 out of 5 by Great Rug Love this rug. Looks great and soft on the feet. Only reason I didn't give it 5 stars is because the color did not look like the picture on the website. Much darker in person. Still looks nice though. October 9, 2016
Rated 1 out of 5 by Rug unraveled within months. We were in love with this rug when we got it in the house! But, it did not last. Within a few months, a corner has come completely unraveled, and it has spread to about a one foot by one foot (and growing) unraveled section. There is no tying it back or repairing it (we've tried), the jute has just broken apart. We have bought from Ballard for years and this is the first disappointing experience, but it was a very costly one, as we bought the largest size rug. I am sad to say I can't recommend it. September 14, 2016
Rated 5 out of 5 by Love these rugs! I purchased 2 in 2 different colors for my home. They are great quality and the price is fantastic! Highly recommend. September 3, 2016
Rated 4 out of 5 by Nice rug This is a beautiful rug, only problem, it sheds like mad! I am constantly sweeping up fibers from my floor. I had to cut back the fringe on it about 1 inch, it keep getting caught in my sliding door, with that being said, I still love the rug it is a beautiful color and very sturdy. August 20, 2016
Rated 4 out of 5 by Nice Quality! Quick shipping and product was exactly how it was described! July 15, 2016
Rated 5 out of 5 by Love these rugs! Six years ago I purchased two braided rug runners with latex backing. I thought these were the best natural fiber rugs I had ever purchased. They shed a bit but that is what you get with natural fibers. It was time to get new runners, although most would think the ones I had were just great! I have three dogs and although these were still in good shape, I was ready for new ones....At first I was very disappointed that Ballards no longer carried the latex backed runners. I finally broke down and purchased two new BLEACHED runners and thought I could always return them if I did not like them. I also bought two of the thicker rug pads ( not very thick) so the runners would not slide. These are the BEST rugs I have ever purchased! They look beautiful and do not slide and do not shed as much as the old natural runners. They are even a bit softer. I LOVE the Bleached look, I live at the beach and it gives it even more of a beachy feel in my kitchen. I have have compliments galore! Please keep the bleached braided rugs in the catalog. I will order others in different sizes! Thank You! July 6, 2016
Rated 3 out of 5 by I really love the look of the rug in my sunroom. The rug is soft, even to bare feet like other reviews said. The problem I have is I have had two spills on it from grandchildren with one being water and the other apple juice and it totally discolored the rug - looks as if it has been bleached out so now I have two pretty big spots on a 2 month old rug. I am very disappointed in this because they are in places that show and cannot be covered up with furniture. June 10, 2016
Rated 5 out of 5 by Don't judge a book by its cover! I must admit, when the rug arrived, I was concerned because the packaging made the rug appear as though it were a different color than expected. Given the size of the package, I almost returned it unopened...what a mistake that would have been!!! I did open the package and the rug is absolutely perfect. The color and quality are superb and it quite simply makes the room in which it was placed!! May 31, 2016
Rated 5 out of 5 by Love this rug! I have had this rug for a few months now. Looks and feels great and is wearing really well. A few minutes a week to straighten out the fringe is needed but worth the extra effort! I wasn't prepared for the amount of fiber and dust that accumulates under the rug - it's necessary to vacuum under it often. May 19, 2016
Rated 5 out of 5 by Amazing Rug!!! Worth every penny!! I was apprehensive about buying the rug because I had never bought a rug online. I was also worried the jute would be tough and scratchy. I was so pleasantly surprised and impressed. It is soft and thick. It looks extremely expensive. I am so thankful I took the risk. It looks amazing in the room! April 1, 2016
Rated 4 out of 5 by Softer than we expected. The rug arrived promptly and the color is just as pictured. There was a slight moldy, musty smell for a few days but it is placed on our sun porch and after a few days it cleared up. The fringe does seem to tangle up and look messy but other than that it fits our needs perfectly! March 17, 2016
Rated 2 out of 5 by The Jute fringe sheds horribly! I really wanted to love this rug and the color and look went great with our new home. The only problem my husband and I both agree is the deal breaker is the "SHEDDING!" The fringe sheds still 1.5 years later despite trimming it and vacuuming weekly. Unfortunately, we purchased because as others stated "it goes away," I can confidently tell you that it does not. I believe it is more noticeable in our home due to the dark hardwood floors. Regardless we would prefer something a little cleaner and less maintenance. We may end up using ours out by our pool as an outdoor rug instead :) March 2, 2016
Rated 5 out of 5 by Exactly what I was looking for! I had been shopping for a jute area rug, I found exactly what I wanted. It was the right color, very thick and comfy feeling, also the exact size I needed. LOVE IT! And a great value. February 20, 2016
Rated 1 out of 5 by Dust Balls Everywhere I wish I had gone beyond the first several pages of reviews. This rug sheds everywhere. It is all over everything, my clothes, my electronics, my socks. I have dry cleaned and washed my clothes and the threads are still there. It is a great look but totally intolerable as far as the shedding and extra work it creates. Getting a new rug!!! February 11, 2016
Rated 5 out of 5 by Wonderful hall rug! Of all the nice things written about this rug, the one thing I would like to can be professionally cleaned. February 10, 2016
Rated 4 out of 5 by Lovely Textured Rug ~ I love this rug! I bought the smallest one for my kitchen, and it just adds such style, raw texture, and flavor to the room! I have to say, though, it is a little rough on my tender feet; but, I love this rug and recommend it to everyone! Thank you Ballard Designs! January 30, 2016
Rated 5 out of 5 by Perfect casual rug Looks great under my kitchen table. It sheds a little but I don't mind January 28, 2016
Rated 5 out of 5 by Ten Stars This rug is beautiful, well made and an excellent value. Rugs can often be expensive and I think most people get the size rug they can afford rather than the one that best fits their space (as the price increases dramatically with the larger sizes). You will be amazed how your room is unified with a large scale rug. And this price for a 9 x 12 means everyone can! This rug offers a wonderful texture to the space as well. Even my husband was amazed at the before and after--he really didn't expect such a dramatic difference. Also--jute is much more comfortable that sisal and sea grass. January 27, 2016
Rated 5 out of 5 by Lovely rug These rugs are very thick and sturdy. I have had 7 of them over the years. I have German Shepherd dogs and any rare messes they have made, hose off, which they do not recommend. When left to dry, they look just fine. Normal dirt traffic does not show. They don't last forever, but at the price, are easily replaced. I love these rugs. January 14, 2016
Rated 5 out of 5 by The quality and color of the rug was better than expected. This is the second time that I ordered this rug. The first was for my dining room and the second for my family room. I live in a coastal area and wanted a beachy look. The quality and color of the rug was exactly what I was looking for. December 24, 2015
Rated 1 out of 5 by A once upon a time favorite Once upon a time this Ballard favorite was mine too. It used to be well made with a rubber backing that kept it in place and lasted 3 years. The new version I purchased had loose braids that I had to tuck in and duck tape down on the backside, slipped around and fell apart in one years time. Bring back the quality and I would love to buy it again! December 23, 2015
Rated 5 out of 5 by Love this rug! I bought the 8' diameter round for my breakfast room and I really love it. It adds a great texture and layer to the room that brings it all together. The rug is soft and comfortable and a great price for such nice quality. December 5, 2015
Rated 5 out of 5 by Loved the lush look of this carpet! I was looking to replace area rugs in our 3-season room. Our old reddish rugs had faded from sunlight and the latex backing had to be scraped off the concrete flooring. The new off-white color looked perfect and there was no latex on the back to deteriorate and/or stick to our floor. I wasn't sure about having fringe, but I think it works! We thought the price was very reasonable. We are very happy with them. October 23, 2015
Rated 5 out of 5 by Love this rug I have seen this rug in several magazines and catalogs. When I finally decided to buy one, I called Ballard and asked questions concerning its' durablilty for dogs and vaccuuming. I was assured that neither would be a problem. The customer service representative did say for vaccuuming, it would be best to purchase their heavier rug padding. Everything worked out wonderful. The color, the feel, and has stood up to our two dogs, who regularly jump on and off the furniture. The padding is wonderful, the rug adheres slightly which is good because then you have no slippage and the rug is very comfortable to walk on. I have never been disappointed by any product from Ballard that I have purchased and I have been buying from them for well over 20 years. Great product + wonderful customer service = happy, satisfied customer!!!! I love my jute area rug! October 12, 2015
Rated 4 out of 5 by Fit for dining room When the rug arrived I was nervous at how nobby it looked since I got the rug to go under my dining room table. But I unrolled it and tested my chairs on it and it works just fine; the chairs do not get off balance or stuck. It's a nice, heavy jute rug, but I would not get it for a main area that receives a lot of barefoot traffic.. it's like a mini massage for your feet, but not something you'd want to walk on every day! October 6, 2015
Rated 5 out of 5 by Beautiful! The photo gives no love - the workmanship is beautiful, as is the color. Benefit: The ability to order a swatch. October 5, 2015
Rated 5 out of 5 by Beautiful The rug is soft & beautiful and looks amazing on our back patio. Very nicely made! September 25, 2015
Rated 5 out of 5 by Great Rug, Great Price I was looking for a rug for my dining room for almost 2 years. I'm still in the process of re-doing our dining room (new walls, ceiling and painted furniture). There is a lot going on in the room with the new venetian plaster, mural on wall and the new fabric on the chairs so I needed a rug without a pattern. I have been looking for almost 2 years and just could not bring myself to have plain boring carpet cut which carpet stores had quoted as a $2000 item. I love this rug! It brings a casual element which I like to the room (don't want it too formal, stuffy) and the texture of the braided jute adds a whole other element that I wasn't anticipating. It's kind of funky and unexpected. AND all told (shipping, handling, etc), was under $600 (there was a 15% off sale when I ordered). Great purchase. Always pleased with BD! (my rug is 9x12). Sorry tried to upload pic and it was too large. September 19, 2015
Rated 5 out of 5 by Absolutely Stunning I needed a light colored rug to bring brightness to my all dark wood floors. This rug is so beautiful and stylish, I am so happy I picked it. The thickness and rich texture add a very sophisticated touch to it. This is not the kind of rug for a den or playroom as the knots are tightly woven and bumpy. September 17, 2015
Rated 5 out of 5 by This rug is outstanding! I ordered the braided jute rug in natural and it is gorgeous! It is very thick and soft and it looks so rich. It was packaged in two heavy plastic bags and tied together perfectly. I have always been impressed with Ballard's quality and shipping. This rug pulled my whole room together and it didn't break the bank. Thank you! September 15, 2015
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Product:RN018-Braided Jute Rug

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