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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4 out of 5 by 47 reviewers.
Rated 5 out of 5 by Loved the lush look of this carpet! I was looking to replace area rugs in our 3-season room. Our old reddish rugs had faded from sunlight and the latex backing had to be scraped off the concrete flooring. The new off-white color looked perfect and there was no latex on the back to deteriorate and/or stick to our floor. I wasn't sure about having fringe, but I think it works! We thought the price was very reasonable. We are very happy with them. October 23, 2015
Rated 5 out of 5 by Love this rug I have seen this rug in several magazines and catalogs. When I finally decided to buy one, I called Ballard and asked questions concerning its' durablilty for dogs and vaccuuming. I was assured that neither would be a problem. The customer service representative did say for vaccuuming, it would be best to purchase their heavier rug padding. Everything worked out wonderful. The color, the feel, and has stood up to our two dogs, who regularly jump on and off the furniture. The padding is wonderful, the rug adheres slightly which is good because then you have no slippage and the rug is very comfortable to walk on. I have never been disappointed by any product from Ballard that I have purchased and I have been buying from them for well over 20 years. Great product + wonderful customer service = happy, satisfied customer!!!! I love my jute area rug! October 12, 2015
Rated 4 out of 5 by Fit for dining room When the rug arrived I was nervous at how nobby it looked since I got the rug to go under my dining room table. But I unrolled it and tested my chairs on it and it works just fine; the chairs do not get off balance or stuck. It's a nice, heavy jute rug, but I would not get it for a main area that receives a lot of barefoot traffic.. it's like a mini massage for your feet, but not something you'd want to walk on every day! October 6, 2015
Rated 5 out of 5 by Beautiful! The photo gives no love - the workmanship is beautiful, as is the color. Benefit: The ability to order a swatch. October 5, 2015
  • 2015-11-29 T10:34:31.253-06:00
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Product:RN018-Braided Jute Rug

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