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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 3.9 out of 5 by 73 reviewers.
Rated 5 out of 5 by Substantial, Attractive Rug I just picked up this jute rug in the "driftwood" color. I am very satisfied. It is substantial and has a wonderful "chunky" look. The color is complex, with subtle stripes of slightly lighter colors. There has been no shedding. The rug is very rough on bare feet, though, so I wouldn't recommend it for a bedroom. I'm using it under a dining table, but think it would be outstanding in a living room with a smaller, decorative rug on top. The fact that this was a Ballard's monthly special, and very reasonably priced for the quality, was an added benefit! January 5, 2017
Rated 5 out of 5 by Huge well-made rug for economical price This is the second braided jute rug we've purchased from Ballard. Our first lasted over 7 years in a heavily used family room. It had a backing that had begun to deteriorate and some wear spots in front of the sofa. After trying several wool rugs on approval, my husband and I decided we liked the natural color and chunky texture of this rug most of all for our room and reordered the identical rug again. Thankfully, it is no longer manufactured with the backing. We are very pleased with our purchase. December 22, 2016
Rated 1 out of 5 by OUCH! While this rug is attractive, first of all it looks not at all like the photo. In the photo, it looks like a small weave. In reality, it is a VERY big weave, and the bumps are so big, it actually hurts to walk on this rug. Frustrating when things are not as pictured, and this sort of thing makes me want to shop in stores rather than use catalogs, because it will be a pain to return. December 9, 2016
Rated 3 out of 5 by This rug was not as expected. This rug was supposed to go in front of my entry for people to wipe shoes. However, it is much too thick for the door to open over it. Had to place it further away from the door. Also color is not consistent - has an almost striped look. December 4, 2016
  • 2017-01-16 T07:54:55.610-06:00
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Product:RN018-Braided Jute Rug
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