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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Braided Jute Rug 4.3 5 213 213
Sheds like crazy, unravels, bald patches I've had this rug for under four years and I am now throwing it out-- not selling it, not giving it away, throwing it in the trash-- because it has deteriorated to such a sorry state that no one could use it. The rug sheds ridiculously, and no amount of vacuuming can keep up with the piles of fibers all over the floor. My crawling, infant son is always covered in an impossible layer of fuzz. The backing seems to be deteriorating at the edges and the braids are all unraveling. The worst part though is that it has simply worn away at a spot in the middle- it's just got a bald patch. This is a total disappointment. March 11, 2014
This product does not meet Ballard's normally high quality. I initially loved this rug but after just a few years the backing has disintegrated and the rug is looking worn. I buy Ballard products for their quality but this one absolutely did not meet Ballard's standards. February 11, 2014
Pretty Rug but Sheds and Itches I love the look of this rug and I get a lot of compliments on it; however, we have had it for about a year now and the braids are coming loose. I have to tuck them back in from time to time. This rug also sheds like crazy! If a throw pillow or blanket ever fall off the couch onto the rug, it is covered in jute. The rug is also pretty itchy. Not sure if this is a personal reaction to it or common for most people, but I can't sit on the rug without itching like crazy within a few minutes. February 4, 2014
Great color Rug, Fat and Cushy Love the rubber backing on the rug, it stays put, looks great - not as soft as I thought it was going to be - but thick and cushy. December 14, 2013
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Product:RN006-Braided Jute Rug