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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Braided Jute Rug 4.3 5 213 213
Great Value This rug has attractive multi-tones, is exceptionally soft for jute, lies flat, and the price was super. Only negative is that the fringe looks awful - goes every which way and hasn't "relaxed" to lie properly yet. But for the money, a great buy to give my living room a more casual summer look (I replaced all the candles in my lanterns and hurricanes with large shells and starfish, added hydrangias on the coffee table ottomans, and this rug and voila! gorgeous#. #It does have a bit of odor at first, but this was gone in a day or so) April 17, 2013
Looks very rich & earthy at the same time! I love these rugs. I had formal, wool rugs but I hated that when I wanted to change colors, I was tied to the colors in my rugs. These rugs are thick and substantial but you can put them with any color palate you choose. I also no longer care for a formal, stodgy look, so I love the softer more comfortable style of these rugs. The thickness and the tasseled ends do add a quality and expensive look. I put theses rugs in my great room and dining room. The one thing is that when you receive your rugs you will need to spend about 10 minutes pulling loose ends from the tassels. April 12, 2013
Excellent for any room I was a little hesitant to buy the rug based on the reviews of the smell. The rug arrived and had no apparent odor and it looks FABULOUS in my room. I actually tried it out in a few rooms and may order more because it goes with any decor. February 8, 2012
Product arrives with cut threads and braids Although I kept the rugs, I wish they had not arrived with loose and cut braids! February 23, 2012
I purchased two of these rugs. I just love these rugs. I purchased one about four years ago for my living room and it still looks great. I also purchased another for my den which had high traffic and I love them both. December 2, 2013
love the texture This rug provided another texture to the room. Only downside is that it sheds some. February 2, 2012
Jute rug Very nice rug for the cost. Description was perfect for this rug May 4, 2013
Softest Jute Rug This jute rug is not like others. it is so soft you will not mind going barefoot. It is in fact the second one I have purchased. I bought the first for my daughter and son-in-law and loved it. So I had to have one for myself. Native Floridian April 17, 2013
Great casual rug! I have this rug in two rooms in my home, it mixes perfectly with more formal pieces to just give that classy casual look. Plus so easy to clean. Red wine came right up without anything but cold water! Not much can hurt this rub. Nice and thick and easy on bare feet! November 22, 2013
Great product for the price I waited a long time to order this rug, but finally bought it. I'm glad I decided on it because there is nothing else out there like it. Its beautiful! November 25, 2013
Great quality! Was very pleasantly surprised with the quality of this rug...especially for the price! Thicker than what I thought it would be. It is exactly what I was looking for and at a fraction of the cost of other stores. April 12, 2013
Nice, soft jute rug. Bought this rig for my den, It is super soft and comfortable to walk on barefoot. The latex backing made it possible to use on my wood floors without a carpet pad. It did have an odd smell at first, but this disappeared after I left it outside for the afternoon. April 2, 2013
Braided Jute Carpet is a winner. Love this carpet! Exactly like the sample I had rquested prior to ordering. Our Greatroom seems visually larger now. It replaced a woolrug with persian design. Great new update. Delivery and service flawless. April 6, 2013
Love the look of this rug I have two of these rugs, and they look great on our new hardwood floors. Only problem is the loose jute strings that keep coming off, and are tracked all through the house, especially on carpeted areas. Just have to keep them vaccumed a lot. April 3, 2013
AWESOME RUG! LOVE IT! I have had this GORGEOUS rug for over a month and could not be more pleased! I got the bleached color - it brightens up the whole room - very modern yet down to earth. It is SO incredibly thick and comfortable. I have not had any shedding. I love it and am so glad that I bought it. March 28, 2013
A great casual rug Our new braided jute rug is just what we hoped for. It is true to the catalogue description and looks perfect in our home. Price-wise it is a great buy compared to the rugs we shopped for elsewhere. We would definitely order from Ballard in the future. March 30, 2013
great area rug! love it! great purchase. But it is not comfy to lay on, so if you sit on the floor a lot, find something different. We do not, so it is perfect for us. April 4, 2013
gorgeous (adult) rug... I have a million of these rugs--all over my house. They look like baskets on the floor. Fabulous with all my stuff, and a unifying feature throughout the house. The price is good, especially with the attached padding, which also helps to stabilize the jute. Yes, they do shed, and probably not good to have small children crawling on them. But you can't see the dirt on them, contrary to other carpeting. Plus my cat loves them--he scratches and picks at them, and you can't see where... March 2, 2013
Mrs G I am a little disappointed in that the rug frays around the edges and I do not believe it is going to hold up for an extended amount of time. March 31, 2013
Great produce This rug was exactly what I was looking for. It is beautiful with my neutral décor. November 18, 2013
beautiful, rich color, dense Beautiful rich color, actually soft, true to size and cut even. My dog lays; great value for the $$. Thick and the weave is attractive. It took over 6 months to be delivered. March 24, 2013
Great quality great price This is my third rug all in different sizes, they are wonderful, soft and I love the texture March 28, 2013
I like this very much. Over the years I have bought three of these in all. I use them to stand on when I cook, and they therefore get a lot of wear and the odd spot of grease. I have therefore replaced them periodically. I love this rug, it looks nice, is comfortable to stand on, and does not show every day dirt. I'll be back for another one day! November 9, 2013
Worth the wait It took several months for the rug to arrive, but it is just what I wanted. Very nubby and yet soft. March 24, 2013
Very classy! I love these jute rugs. I bought two for my entrance hallway after seeing how attractive they looked online. They are very classy and well made - way above the quality of other jute rugs I looked at and a more reasonable price to boot! The color is beautiful - a rich golden wheat color - the weaving is tight so it looks like they will last for a good, long time, and the fringe on the ends is just right. It's also great that they have a non-skid backing, so I didn't have to buy a rug pad. The delivery was fast and the rugs arrived in perfect condition. Very satisfied with this purchase. January 15, 2013
nice. The rug looks nice and is thick which I like. However, it has a bit of a musty, wet odor which I am hoping will dissipate over the next few days. Also, the description mentions it being surprisingly soft. I guess this is a subjective thing, but I wouldn't describe it as surprisingly soft. October 30, 2013
LOVE I love this rug! The color really brightens up the room and it is thick and sturdy. There is some shedding but nothing that bad. February 16, 2013
Braided Jute Rug It's a beautiful and casual rug great for a family room. Kids love that it is soft. This is the 2nd one i buy because my puppy used the 1st one as her wee wee pad!!! October 31, 2013
Great balance of soft and thick I LOVE the jute look but not the rough feel of jute itself. I purchased the 9x12 in natural for our master bedroom and love it. It's durable enough for our big dog to roll all over and play on and isn't shedding nearly as much as some of the previous comments mentioned. I searched and searched for rugs and this is by far the best value for the quality! October 23, 2013
Lots of texture I love it! Love the color, love the texture, just love it. Exactly as described, only better in person!! October 10, 2013
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