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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

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Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

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Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

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In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

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Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Braided Jute Rug 4.3 5 213 213
Pretty Rug but Sheds and Itches I love the look of this rug and I get a lot of compliments on it; however, we have had it for about a year now and the braids are coming loose. I have to tuck them back in from time to time. This rug also sheds like crazy! If a throw pillow or blanket ever fall off the couch onto the rug, it is covered in jute. The rug is also pretty itchy. Not sure if this is a personal reaction to it or common for most people, but I can't sit on the rug without itching like crazy within a few minutes. February 4, 2014
Love this rug! Purchased this for our beach house and love the feel and look of this rug.. The fringe was a bit "unruly" at first but I just took a little time, combed it out, braided it a little and it worked fine.. I purchased the bleached color and it goes perfectly with my tans, creams, whites and blues.. nice texture and nice coastal feel! I really want to order a couple more but this does shed just a little on my dark wood floors so I am still considering... May 10, 2013
Looks very rich & earthy at the same time! I love these rugs. I had formal, wool rugs but I hated that when I wanted to change colors, I was tied to the colors in my rugs. These rugs are thick and substantial but you can put them with any color palate you choose. I also no longer care for a formal, stodgy look, so I love the softer more comfortable style of these rugs. The thickness and the tasseled ends do add a quality and expensive look. I put theses rugs in my great room and dining room. The one thing is that when you receive your rugs you will need to spend about 10 minutes pulling loose ends from the tassels. April 12, 2013
Great Value This rug has attractive multi-tones, is exceptionally soft for jute, lies flat, and the price was super. Only negative is that the fringe looks awful - goes every which way and hasn't "relaxed" to lie properly yet. But for the money, a great buy to give my living room a more casual summer look (I replaced all the candles in my lanterns and hurricanes with large shells and starfish, added hydrangias on the coffee table ottomans, and this rug and voila! gorgeous#. #It does have a bit of odor at first, but this was gone in a day or so) April 17, 2013
Jute rug Very nice rug for the cost. Description was perfect for this rug May 4, 2013
Softest Jute Rug This jute rug is not like others. it is so soft you will not mind going barefoot. It is in fact the second one I have purchased. I bought the first for my daughter and son-in-law and loved it. So I had to have one for myself. Native Floridian April 17, 2013
Great quality! Was very pleasantly surprised with the quality of this rug...especially for the price! Thicker than what I thought it would be. It is exactly what I was looking for and at a fraction of the cost of other stores. April 12, 2013
Nice, soft jute rug. Bought this rig for my den, It is super soft and comfortable to walk on barefoot. The latex backing made it possible to use on my wood floors without a carpet pad. It did have an odd smell at first, but this disappeared after I left it outside for the afternoon. April 2, 2013
gorgeous (adult) rug... I have a million of these rugs--all over my house. They look like baskets on the floor. Fabulous with all my stuff, and a unifying feature throughout the house. The price is good, especially with the attached padding, which also helps to stabilize the jute. Yes, they do shed, and probably not good to have small children crawling on them. But you can't see the dirt on them, contrary to other carpeting. Plus my cat loves them--he scratches and picks at them, and you can't see where... March 2, 2013
Love the look of this rug I have two of these rugs, and they look great on our new hardwood floors. Only problem is the loose jute strings that keep coming off, and are tracked all through the house, especially on carpeted areas. Just have to keep them vaccumed a lot. April 3, 2013
Braided Jute Carpet is a winner. Love this carpet! Exactly like the sample I had rquested prior to ordering. Our Greatroom seems visually larger now. It replaced a woolrug with persian design. Great new update. Delivery and service flawless. April 6, 2013
AWESOME RUG! LOVE IT! I have had this GORGEOUS rug for over a month and could not be more pleased! I got the bleached color - it brightens up the whole room - very modern yet down to earth. It is SO incredibly thick and comfortable. I have not had any shedding. I love it and am so glad that I bought it. March 28, 2013
A great casual rug Our new braided jute rug is just what we hoped for. It is true to the catalogue description and looks perfect in our home. Price-wise it is a great buy compared to the rugs we shopped for elsewhere. We would definitely order from Ballard in the future. March 30, 2013
great area rug! love it! great purchase. But it is not comfy to lay on, so if you sit on the floor a lot, find something different. We do not, so it is perfect for us. April 4, 2013
Mrs G I am a little disappointed in that the rug frays around the edges and I do not believe it is going to hold up for an extended amount of time. March 31, 2013
beautiful, rich color, dense Beautiful rich color, actually soft, true to size and cut even. My dog lays; great value for the $$. Thick and the weave is attractive. It took over 6 months to be delivered. March 24, 2013
Very classy! I love these jute rugs. I bought two for my entrance hallway after seeing how attractive they looked online. They are very classy and well made - way above the quality of other jute rugs I looked at and a more reasonable price to boot! The color is beautiful - a rich golden wheat color - the weaving is tight so it looks like they will last for a good, long time, and the fringe on the ends is just right. It's also great that they have a non-skid backing, so I didn't have to buy a rug pad. The delivery was fast and the rugs arrived in perfect condition. Very satisfied with this purchase. January 15, 2013
Great quality great price This is my third rug all in different sizes, they are wonderful, soft and I love the texture March 28, 2013
Worth the wait It took several months for the rug to arrive, but it is just what I wanted. Very nubby and yet soft. March 24, 2013
LOVE I love this rug! The color really brightens up the room and it is thick and sturdy. There is some shedding but nothing that bad. February 16, 2013
Love this rug! I love everything about this rug. I bought a small one to use in the bathroom in front of the sink. It feels great on bare feet. It replaces a larger, smoother, flatter jute rug we had there temporarily. I really like the fluffy, abundant "tassels" on the ends of this rug......and I like the large knotting. It adds a lot of dimension and texture to the room. I purchased the lighter color and am thinking of getting the darker one for another location. I am not sure how it holds up to vacuuming as I have not had to do that yet. I have had no shedding issues that others mention. Not sure how this rug would look in a larger size for say a living room. Not sure how furniture would sit on it. I have it just open by the sink to stand on. It is very cushy.......I highly recommend it. May 20, 2012
Love my new rug! I love love love my braided jute rug! It is super soft. I didnt know this when I bought it, but it comes with attached rubber backing so you do not need a rug pad. Nice surprise. There were some comments about the strong odor, mine had a vauge smell for all of two days. No big deal. The only thing I am concerned with is it has some places that the jute has come up from the braid, it came this way but I think it is part of it being a natural fiber. I am just going to be careful vaccuming. The wait to get the rug was long, but now that I have it definitely worth it! Everyone loves it that comes over and are shocked at the low price. Two different friends are now ordering it after seeing and feeling mine! June 28, 2012
Very well made This rug is true to its' description. I have another jute rug that pales in comparison with the richness of the expresso color and the quality material used. One caution is if you have a pet, the fringes will not survive for long. The fringes are very full and rather long which makes it attractive to my cat at least. November 19, 2012
Great color Rug, Fat and Cushy Love the rubber backing on the rug, it stays put, looks great - not as soft as I thought it was going to be - but thick and cushy. December 14, 2013
This rug looks excellent and is well made. This my 1st purchase from Ballard and I am extremely satisfied with it. It looks beautiful in our main living space. As a bonus it was very well priced. I had looked else where and Ballards has the lowest price. I had gotten this rug to protect the hard wood floors from my german shepherd dog. It is very thick, and well made. I read all the reviews and was worried about the smell or shedding that some of the reviews mentioned. When it 1st came it was damp and smelled like wet earth or grass, not terrible. The rug quickly dried within a week. there is no issues with odor now. As for shedding, not a problem! my Dog definitely sheds more than this rug. As a bonus this rug makes the strewn dog fur less apparent. also, very easy to vacuum. March 4, 2012
Great Rug! There are so many Jute/Natural rugs out there now...this one is CLASSIC with just a little bit of updating to make it a great choice for today's style! Heavy, chunky, very well made....it does smell a little at first...it's natural of course. A little tough on bare feet for a bit but with wear and time, it feels so incredibly soft! Great buy! I bought it for my beach house in the runner and for a client in her Mud Room in the 5 x 8 size. Looks great! July 28, 2012
I purchased two of these rugs. I just love these rugs. I purchased one about four years ago for my living room and it still looks great. I also purchased another for my den which had high traffic and I love them both. December 2, 2013
Better than expected I love this rug! It is thick and great color. It feels really good under your feet. It is not rough but not to soft either. It really ties my room together nicely! I bought it to put over carpet, that is showing some wear, and it really made a big difference. Everyone comments on it! September 5, 2012
Great look Used this in my dining room under table--looks great. Love the texture that it adds to the room. The look is relaxed but also classy. Had also purchased the smaller rugs to place in front of doors in entryway to coordinate, but they are too thick to go in front of doors. Used them in kitchen instead. Would definately recommend. August 23, 2012
Stands the test of time I bought two room size rugs on sale for a lake house a few years ago and they still look like new. They did have a jute natural fiber smell upon delivery, but it went away after they aired out. I have had several cats knitting on them daily, I use the rug beating speed on my vacuum, they clean up well. The fringe on mine settled down and so did the shedding after they were vacuumed a few times. I hope they are in stock for a long time because if these ever wear out, I will make the same purchase again. June 16, 2012
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Product:RN006-Braided Jute Rug