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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.3 out of 5 by 215 reviewers.
Rated 2 out of 5 by Pretty Rug but Sheds and Itches I love the look of this rug and I get a lot of compliments on it; however, we have had it for about a year now and the braids are coming loose. I have to tuck them back in from time to time. This rug also sheds like crazy! If a throw pillow or blanket ever fall off the couch onto the rug, it is covered in jute. The rug is also pretty itchy. Not sure if this is a personal reaction to it or common for most people, but I can't sit on the rug without itching like crazy within a few minutes. February 4, 2014
Rated 4 out of 5 by Great color Rug, Fat and Cushy Love the rubber backing on the rug, it stays put, looks great - not as soft as I thought it was going to be - but thick and cushy. December 14, 2013
Rated 5 out of 5 by I purchased two of these rugs. I just love these rugs. I purchased one about four years ago for my living room and it still looks great. I also purchased another for my den which had high traffic and I love them both. December 2, 2013
Rated 5 out of 5 by Great product for the price I waited a long time to order this rug, but finally bought it. I'm glad I decided on it because there is nothing else out there like it. Its beautiful! November 25, 2013
Rated 5 out of 5 by Great casual rug! I have this rug in two rooms in my home, it mixes perfectly with more formal pieces to just give that classy casual look. Plus so easy to clean. Red wine came right up without anything but cold water! Not much can hurt this rub. Nice and thick and easy on bare feet! November 22, 2013
Rated 5 out of 5 by Great produce This rug was exactly what I was looking for. It is beautiful with my neutral décor. November 18, 2013
Rated 4 out of 5 by Love the rug, but not the shedding I love the looks of this rug! It has great texture, and as others have mentions, is still soft on bare feet (unlike a lot of sisals). What I don't like is the shedding of the tassels. And I have to admit, I was appalled when I first unrolled the rug as the sight of the fringe. But after smoothing and trimming to a consistent length, they looked awesome. Now I just lightly go over the fringe with my vacuum attachment when I clean, and they stay looking great. So there is some maintenance to the rug to a certain degree, but for the price and style, I would do it again in a heartbeat!! November 9, 2013
Rated 4 out of 5 by I like this very much. Over the years I have bought three of these in all. I use them to stand on when I cook, and they therefore get a lot of wear and the odd spot of grease. I have therefore replaced them periodically. I love this rug, it looks nice, is comfortable to stand on, and does not show every day dirt. I'll be back for another one day! November 9, 2013
Rated 5 out of 5 by Braided Jute Rug It's a beautiful and casual rug great for a family room. Kids love that it is soft. This is the 2nd one i buy because my puppy used the 1st one as her wee wee pad!!! October 31, 2013
Rated 4 out of 5 by nice. The rug looks nice and is thick which I like. However, it has a bit of a musty, wet odor which I am hoping will dissipate over the next few days. Also, the description mentions it being surprisingly soft. I guess this is a subjective thing, but I wouldn't describe it as surprisingly soft. October 30, 2013
Rated 5 out of 5 by Great balance of soft and thick I LOVE the jute look but not the rough feel of jute itself. I purchased the 9x12 in natural for our master bedroom and love it. It's durable enough for our big dog to roll all over and play on and isn't shedding nearly as much as some of the previous comments mentioned. I searched and searched for rugs and this is by far the best value for the quality! October 23, 2013
Rated 1 out of 5 by Unravelled mess! I bought this rug because it was beautiful, the price was right and it had great reviews. After about six months, one side started to unravel and after one year, both sides are now unravelling. The shedding, which typically happens for six months, has not stopped and has gotten worse! There are clumps of rug everywhere! We have to throw it away unfortunately. Put your money toward a nicer rug. I feel this was a waste of money. October 13, 2013
Rated 5 out of 5 by Lots of texture I love it! Love the color, love the texture, just love it. Exactly as described, only better in person!! October 10, 2013
Rated 4 out of 5 by Overall very happy! Overall, I am very happy with my 8x10 rug. As others have said, it is bigger than expected and the color variation is beautiful. Two negative things about it however, the fringe was uneven and a little ragged; not as pictured in the photo. I trimmed it and it looks better. Also, when the rubber backing was put on, some of it got onto some of the fringe. Overall, I am very happy and it looks amazing in my dining room!! October 5, 2013
Rated 2 out of 5 by not comfortable barefoot Purchased this product for our living room. The rug came with some decent sized snags which is why we initially needed to return. Also the tassels were a gnarly mess when we first received. It was definitely not soft enough barefoot. We have a little one and i imagine it would hurt his little feet! i will say that Ballard was very easy to work with on the return. September 23, 2013
Rated 5 out of 5 by Perfect! I bought this rug for my bathroom as I dislike those little bath mats that need constant washing and also move and slip around. This rug is thick and solid while keeping its natural appeal. It doesn't show the dirt and is easily vacuumed. Love the tassels too. September 11, 2013
Rated 4 out of 5 by Rich color Rich color and perfect for our living room which has a beach theme. However, both sides are slightly uneven. Fringe is perfect. Really nice quality and better than most jute rugs as this one is thicker. August 5, 2013
Rated 2 out of 5 by Disappointment Bought this rug on a bring home Ballard sale, 2 or 3 years ago? It is just a mess now. We are just two very neat adults, but the tassels that are stepped on are totally gone, and in a couple of places in the middle of the rug, the braiding has unraveled. And if you sit on it, you are totally covered in fibers even this long down the road. It was a great price, very soft, and looked great at first. But unless you are going to put it where it gets no traffic, I would pick another rug. I have had lots of natural fiber rugs that didn't have these problems. August 3, 2013
Rated 5 out of 5 by Great addition to our casual family room I am very pleased with the quality of this rug. It is thick and has a very soft feel to bare feet! July 25, 2013
Rated 5 out of 5 by Great Rug Ordered this for my living room about 3 months ago. I love it! It warms up the look of my room, and is forgiving w/ a dog and 2 kids. The tassels at the ends don't really stay nice and neat, but it doesn't bother me in the least. I would purchase this again. July 18, 2013
Rated 3 out of 5 by Bad places on this chuncky weave natural rug My 4x6' rug which is used on short plush carpet came with about 6 areas where the twists were cut off and stick up instead of being woven into the rug. I can remedy this probably with a scissors and some clear nail polish. My husband likes the rug which is in front of his desk. It does have a nice backing to keep it in place on the carpet. I would probably order the chocolate color if I got this rug again. July 3, 2013
Rated 1 out of 5 by Came unraveled Mine unraveled after a year or so. Too bad, b/c it was thick, soft, comfortable and I had recommended it to people! Now I have to replace it :( June 25, 2013
Rated 4 out of 5 by Looks great! Love this rug! Only reason I would not give 5 stars is that it is coming apart in a couple of places. Perfect for my dining room! June 21, 2013
Rated 5 out of 5 by Perfect rug! I wanted to lighten up and update my living room and dining room. These rugs are perfect. I love the texture and they are still soft to walk on. The color is perfect for my furniture and it makes both rooms look very cool. May 10, 2013
Rated 5 out of 5 by Love this rug! Purchased this for our beach house and love the feel and look of this rug.. The fringe was a bit "unruly" at first but I just took a little time, combed it out, braided it a little and it worked fine.. I purchased the bleached color and it goes perfectly with my tans, creams, whites and blues.. nice texture and nice coastal feel! I really want to order a couple more but this does shed just a little on my dark wood floors so I am still considering... May 10, 2013
Rated 4 out of 5 by Love the rug, hated the wait I purchased this rug for our formal living room to warm it up and give it a more "dressy-casual" feel. It is HEAVY and feels great under foot. Not soft, but the knots are comfortable to walk on. The description is accurate, its a bit dressier than other jute rugs and would look great with a lot of decor. Be prepared, it took over 2 months to receive the product. For us, it was worth the wait, but may not work if you are needing something in a usual 2 week turnaround. May 5, 2013
Rated 5 out of 5 by Jute rug Very nice rug for the cost. Description was perfect for this rug May 4, 2013
Rated 4 out of 5 by Great value for the price This rug looks exactly as pictured in the catalog. It is very nubby and lends great texture to the room, but there are slight color variations in the jute which create some unintended striping. All in all it is a very good value for the price. May 3, 2013
Rated 4 out of 5 by Nice Looking Rug This rug was very nice looking and pretty good quality, especially for the relatively low price. April 22, 2013
Rated 2 out of 5 by Not very happy with this rug I really thought I'd found exactly what I wanted in this rug. I was wrong. After waiting almost two months for its arrival, I am greatly disappointed. The coloring isn't consistent. I get the idea of a natural look, but this rug has very obvious 4-5 inch different colored stripes throughout. My first thought was that it had gotten wet while it was rolled up, and that it didn't dry evenly. Very odd looking. Also, it's very thick, and the loops are pulling out after only 5 days. I'd send it back if it wouldn't be such a pain to move furniture, roll it back it up, and stick it back in the plastic bag. Not a happy camper. April 20, 2013
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Product:RN006-Braided Jute Rug

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