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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Braided Jute Rug 3.7 5 36 36
This rug fits perfectly! This rug is thicker than I thought it would be, but the color is perfect and it is very soft underfoot. It doesn't look like it would be, but it is. Make sure you know your door clearance. I thought the door wasn't going to clear it, but it just barely does. August 5, 2015
Nice quality rug with great texture I'm pleased with my rug purchase. I requested a swatch before I ordered to see true color. The rug is not as grey as in the photos but more a cooler tan so I was not surprised when I received it. The weave is very nice and textured and the fringe is a nice length as well. I would suggest combing the fringe with your fingers to pull out loose fibers. This rug also disguises pet hair very well to my surprise! I have not had any problems with it shedding either. July 13, 2015
Had to return... Bleached color is too yellow... Had orderd the larger bleached braided jute rug last year and it was much lighter. Had to return this one. July 1, 2015
I've purchased these rugs for 14 years! LOVE THEM I'm a designer and I have used these rugs in my homes for many years, replacing them as they wear out too much for my liking and use the old ones in the basement or the garage. Or my sons' take them home gladly! I haven't tried the new version, which lacks the incredibly intelligent latex backing. They also have more fringe. I was just reading recent reviews and thought I would chime in. Seems to me that the folks who complained about odor, bumpiness, shedding and fringe just don't understand JUTE! It's rope! It's organic! The scent is of dried grass which is what it is. The weave IS chunky, but it feels smooth and soft on bare feet unlike sisal. The fringe is easy to trim down to 2". When a piece starts to unravel I just put a drop of glue under it and weight it down for a bit. Fixed! They do shed tiny pieces of grass and it gets worse as they wear in. However, you should NEVER vac them with a rotating power head - use the same vac you use on hard floors or on costly oriental rugs. By the way, I use these all over my house - the floors are all stone. In the kitchen I use the runners to cushion my feet as I work at the sink, stove, etc. I've been able to remove all kinds of spills too - red wine, tomato sauce, blueberry juice! Just water immediately, then a clean dry towel that you jump up and down on to blot dry. I've dried one that got soaked by an overflowing sink, etc. etc. I've seen them in clients' homes who have lots of kids and dogs - even though they were practically shredded - they still looked good! So rustic and natural. Not for everyone. But I love them. Just wish Ballard could find a way to put the latex backing on them again. May 21, 2015
  • 2015-08-11T10:25:21.682-05:00
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Product:RN018-Braided Jute Rug
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