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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Braided Jute Rug 3.7 5 20 20
Fabulous In Every Way I just purchased 2 9x12s (one in natural, one in driftwood), 2 8x10s (one in each tone), a 3x5, and a few runners. I've looked at these rugs and similar rugs for about 2 years now as we planned to purchase a new home. I was worried about everything from color to feel under foot to quality to customer service since I was buying everything via the Internet. Because I relied so heavily on the reviews I made it a point to come back on today and contribute my own. From start to finish this has been an enjoyable experience. Customer service and delivery were both accommodating and they clearly communicated about all delivery aspects (they called the night before with a 4 hour window and then called day of with a 30-40 minute window). Although there was an additional delivery fee that I initially balked at I did understand once they arrived (you will need 2 well-bodied people to carry the larger ones) and they did carry them up to our 2nd story for us. The rugs are FABULOUS. Substantial, incredible quality, gorgeous knobbiness, beautiful tones. I did read other reviews regarding the color waves but honestly...it is quiet subtle and it makes them feel "real" and not like an imitation of a true jute rug. I got them on sale and I can truly say that I have never seen this sort of quality for this price (and I've become an expert on jute rugs and every store that sells them lol). I didn't pick up on any odd odors and I was impressed that they also included bags for each rug if we ever need to move them. The fringe is a bit wild (and I'm the chick who combs the fringe on oriental rugs) but honestly...I don't even think I will trim them. I have them all paired with white and gray furniture with wood & metal accents and I could not be happier. Impressed to say the least. So happy I took the plunge. February 17, 2015
easy on the eyes I chose the driftwood, very happy with how this color blends so well with the floors and furniture. Yes it sheds some - so I first took it outside over the bannister -swacked it then placed it on floor. These are brand new wood floors - so I was looking for a jute rug without latex or other volatile back - this works well. I have adjoining area rugs and furniture holding them in place. February 12, 2015
love these. I buy them every year when on sale. We have uneven thresholds between the old house and the new addition. We didn't know what to do short of ripping up the floor, which would have been very expensive. Instead, I put this rug against the threshold and the floor is now even. No one trips and it looks great! Thank you January 28, 2015
Really like the Thickness Over all I like the rug. It is a great price and really thick, but it does shed. I'm hoping this goes away with time. January 28, 2015
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Product:RN018-Braided Jute Rug
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