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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Braided Jute Rug 3.7 5 31 31
Not the same rug Let me start by saying this rug does look good in the room. However, I also have the previous version of this rug in another area in my house. I feel like the old version is better. It feels softer and it has the rubber backing on it. The new version of this rug does not. While it's nice that it can be flipped, it slides around easily. A rubber pad helps, but it was nice when it was built in. April 21, 2015
If only... Let me start by saying I really wanted to love this rug and I did.. except for one darn thing...the fringe :( The rug would have been PERFECT except for the fringe! The fringe was ratty and shed like crazy -worse than my Golden Retriever!!! The color was beautiful, the style was exactly what I wanted but I had to send it back :(( Please please please make this exact rug without the fringe :) April 2, 2015
Looks great; hard on bare feet This rug looks great and is wonderful quality for the low price. With shoes on, it feels nice and cushy, but if you are standing barefoot on it the thick nubs of the braids are pretty painful. Not that big a deal since it's for an area we don't use a lot, but worth considering if it's for a high-traffic area in your home. March 28, 2015
Rug looks beautiful and feels soft Rug is thicker than it appears in photo. I was pleasantly surprised when I opened it. I placed it in my living room for a "lighter" look than the oriental rug I use for winter. The rug is soft, comfortable to walk on barefoot. There are slight variations in color, almost like a very faint stripe, which, I think, make the rug more interesting. The fringes on each end are a nice finishing touch. Rug would look good with any decor. I would buy another. March 27, 2015
  • 2015-04-27T08:11:19.973-05:00
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Product:RN018-Braided Jute Rug
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