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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Braided Jute Rug 4 5 10 10
AWESOME I am very pleased with my new rugs. Beautifully made - and look gorgeous on my hardwood floor - They are soft to the bare feet - which is great as they are in the master bedroom. I had been looking for a very long time and I could not top your price or quality. One of my greatest purchases. February 21, 2014
Looks wonderful We have this rug in a bedroom in our summer home and we liked it so much we wanted it in the TV room of our regular house. It looks wonderful with our white sofa and black accent pieces. When I walk on it without shoes it gives a nice foot massage :-) Don't like the fringes, but not a real problem February 12, 2014
Scent The rug looks great, feels great however it has a strong mildew sent. I'm not sure I would recommend this rug. February 8, 2014
Awesome rug! Best rug I found for the price! I searched and searched... Ordered the natural 9x12 jute rug. Came with a bit of a smell when I first unrolled it but it reminded me of a damp spring day... It is currently -12 in Northern Illinois... So I didn't mind. It went away after a few days... Along with the shedding. I just vacuumed a bit more. I agree with the other review that the ends are a bit more frazzled than I would like but... Most is under furniture or I trimmed it up a bit. Love the chunky feel under my feet!!!! January 28, 2014
A great value, this rug is exactly as shown and described. I was ready to order a custom 9' x 9' rug from a local carpet store until I received a new Ballard catalog and saw that this rug was a "Bring Home Ballard" item which ensures complete satisfaction or your money back, including shipping both ways. I thought I had nothing to loose and so ordered an 8' x 10' since the rug doesn't come in a 9' x 9'. I couldn't be happier. I chose the natural which has a subtle color variation that I love. #You can see this in the catalog where the rug is pictured in a room.# The rug is soft and the thick weave can be felt on bare feet. There is no latex backing which I prefer. I don't have a rug pad, but one could certainly be used. The only thing I didn't like was the uneven, rather frayed-looking aspect of the fringe, but I simply trimmed it up a bit and it's fine now. At the great price, I didn't feel this negative enough to cut my rating at all. January 26, 2014
Foot Massage I love the look of this rug but it is very thick in person and my office doors couldn't clear it easily. It is relatively soft as a natural fiber goes but bulky under the feet (great if you like a foot massage while you walk) and did not lend itself well for under my desk as far as pulling out the desk chair (no wheels on it) easily. It smelled strongly when first unrolled but that dissipated over about a week. While I love the look it wasn't practical for the space so I'll look for a much thinner rug that's a bit more feet friendly especially during the winter months. Unlike most of my Ballard purchases, this one was returned. January 17, 2014
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Product:RN018-Braided Jute Rug
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