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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 3.9 out of 5 by 43 reviewers.
Rated 5 out of 5 by Beautiful The rug is soft & beautiful and looks amazing on our back patio. Very nicely made! September 25, 2015
Rated 5 out of 5 by Great Rug, Great Price I was looking for a rug for my dining room for almost 2 years. I'm still in the process of re-doing our dining room (new walls, ceiling and painted furniture). There is a lot going on in the room with the new venetian plaster, mural on wall and the new fabric on the chairs so I needed a rug without a pattern. I have been looking for almost 2 years and just could not bring myself to have plain boring carpet cut which carpet stores had quoted as a $2000 item. I love this rug! It brings a casual element which I like to the room (don't want it too formal, stuffy) and the texture of the braided jute adds a whole other element that I wasn't anticipating. It's kind of funky and unexpected. AND all told (shipping, handling, etc), was under $600 (there was a 15% off sale when I ordered). Great purchase. Always pleased with BD! (my rug is 9x12). Sorry tried to upload pic and it was too large. September 19, 2015
Rated 5 out of 5 by Absolutely Stunning I needed a light colored rug to bring brightness to my all dark wood floors. This rug is so beautiful and stylish, I am so happy I picked it. The thickness and rich texture add a very sophisticated touch to it. This is not the kind of rug for a den or playroom as the knots are tightly woven and bumpy. September 17, 2015
Rated 5 out of 5 by This rug is outstanding! I ordered the braided jute rug in natural and it is gorgeous! It is very thick and soft and it looks so rich. It was packaged in two heavy plastic bags and tied together perfectly. I have always been impressed with Ballard's quality and shipping. This rug pulled my whole room together and it didn't break the bank. Thank you! September 15, 2015
  • 2015-10-05T06:21:01.498-05:00
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Product:RN018-Braided Jute Rug

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