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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Braided Jute Rug 4.3 5 213 213
The Picture and Sizing Information are Not Accurate... Pros: Softer than expected; thick; made with backing, so I doubt a rug pad is necessary; no noticeable odor at all Cons: Fringe is an uneven, tangled mess; the color is not what I expected (the attached photo doesn't really capture the color well); the rug is larger than advertised (See below for details) I was so excited when my rug finally arrived. When I rolled it out on the floor, I was very disappointed to see that the color of the rug (natural) and the fringe look nothing like they do in the picture. The color is much darker than I expected. It's not the washed-out, beachy color that is shown online or in the catalog. The fringe was also a disappointment. The pictures show neat and tidy hand-knotted fringe that looks like little tassels. The actual fringe is a frayed and uneven mess. I'm going to see if I can trim, separate, and "train" the fringe to make it look like the picture. And finally, my last complaint is that the fringe on our 4x6 rug added EIGHT inches to the overall length. Although the description says the fringe is supposed to be three inches long, it was not clear to me that this was not included in the overall dimensions for the product. (Also, the rug itself--minus the fringe--is roughly 1/2"-1" longer than it should be in width and length.) If I can get the fringe to look neater, I may keep the rug, but due to its larger-than-expected size, it won't work in the space in which we had intended to use it. Blarg. February 11, 2012
Great rugs - Great Price - Great Quality! Very pretty thick weave, looks much more high end than the cost!! They had a bit of a stale storage smell when they arrived and it's been a bit but that has almost gone completely away. We have two big dogs so I'm not sure these will be life long rugs but so far they are holding up well and they are so pretty adding so much to my library I love them!!! I've already recommended them to a few people! February 22, 2012
nice! I love my jute rug under the dining table, it looks fabulous and vacuums up nicely. Very easy care. just what I wanted! January 17, 2013
Looks great but doesn't hold up Love the look of this thick, soft rug! BUT the backing disentegrates and then the braiding unravels. I bought 2 less than a year ago and after duct taping to hold them together they are ready to be replaced. Disappointed! April 4, 2013
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Product:RN006-Braided Jute Rug