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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Braided Jute Rug 4.3 5 213 213
Looks great! I bought this for a finished basement living area and it looks great! It hasn't had a lot of use yet but so far am very happy. May 21, 2012
Web photo is true to the actual rug! Impressed and Happy - I am now curious how it will hold up to the vaccuming, a feature it does have per website. May 23, 2012
Exactly what I wanted.... - Does not have any smell; - It sheds normally; - I brushed and cut fringes a little; - Put some books to flatten up the end; - Backing is awesome; - My husband thinks it is thick but it is exactly what I wanted to give my porch the texture with my new modern slate couch and light wood floor. - Price was on the dot..... February 25, 2012
Great Rug We really enjoy this rug. It's soft enough for our ten month-old to crawl around on, but also holds up well to the wear of a busy room. A little shedding, but that's to be expected. The rubber underside is a nice bonus, keeps it from slipping. March 26, 2012
Just love the rug... I knew that I wanted some kind of natural fiber rug but couldn't make up my mind. When the braided jute rug came on sale, I went for it and I'm so glad that I did. It just finishes the room, is easy to care for and comfortable to walk on. March 24, 2012
As expected! This rug is beautiful and durable as expected. I have seen and owned a lot of natural jute rugs and this one is by far my favorite! The braids make it interesting and durable. While the fray at either end of the rug makes this jute rug more interesting. March 12, 2012
This rug is just as it appears in your catalog Love this rug. The color is exactly as it appears in the catalog. The back is "tacky" enough that I don't need a rug pad. No odor whatsoever as some of the reviews mention. I will be buying a second one! March 23, 2012
Great jute rug Purchased the 4x6 rug for my family room. I really love this rug and it is much nicer than I expected. I regret that I didn't buy two while they were on sale and plan to get another one sometime. It is very thick and well made. March 10, 2012
Soft & Comfortable to Walk on The Braided Jute is soft and comfortable to walk on, plus it really looks well against the Bamboo flooring. I highly recommend this rug. April 7, 2012
I love my rug! I searched high and low for the perfect brown rug to place in my entryway and found it at Ballard Designs. And for so much less that what competitors were offering the same rug for. I wish I had room in another part of the house for a second one...!!! February 17, 2012
Nice rug and good value The jute rug is nice, but it's fringe is more voluminous than I had expected from the photos. I plan to give it a haircut. March 30, 2012
Fabulous Rug! Contrary to other posts, this rug had no offensive odor to it at all. It's positively perfect for our beach house! April 2, 2012
Great looking rug! Great looking rug. We have had several spills and they clean right up. There was a odor that several people commented on when I first opened the rug but after several days it hardly smelled. I hope to buy several more of these in the future........ February 5, 2012
Good value Incredible value got it on sale. I bought too large but kept it. Have it in a dinette off of kitchen but viewed from living room. Very happy with the look and very well made. March 8, 2012
These rugs have a great look. I like the natural look and they are soft! My new rugs are perfect in the entry hall. I don't have to worry about them and they look great. There was some shedding at first, but I'm very happy with them. March 12, 2012
current chic style I love this rug. This is the first time I have tried one of the new natural style rugs in my home. The jute rug is wonderfully soft, but firm, with an attractive weave and shape. It transformed the look of my guest room to chic and modern. February 5, 2012
This product has wonderful features This product has wonderful features, looks even better in person, makes my room look great, very durable, very glad I purchased this for my guest room. March 11, 2012
Braided Jute Rug This is my third jute rug. I really like them. I was disappointed with this particular one, however. It was darker and not as unform as the other two rugs. March 9, 2012
Great look! Very soft and enough shading so spills and spots should blend in. I love the look. Great texture to add to the room. March 11, 2012
great!! love it!! love the way it looks!! exactly the natural look i was going for in my home. also great value!! March 15, 2012
This rug was a wondeful addition to our home! Great quality for a great price! I purchased this rug on sale and am very happy with it! March 18, 2012
Love this rug! I have a total of 4 of these rugs throughout my house. I love them. They are very thick, great quality. The no-slip pad is wonderful, no rug pad needed. February 22, 2012
I love the color. This rug although natural materials the color which is a golden hue just pulled my living room together. It is soft and is holding up to high traffic. February 19, 2012
Really Happy I am so happy with my new rug, it also has a latex backing so stays where it's put. March 15, 2012
Great rug. The rug looks great, but it is too thick to be used where a door swings. March 8, 2012
Very good product for the price. I purchased the runner and its quite substantial. I feel that it is a good value for the sale price. February 22, 2012
Love it! I was told that I would just love this rug, and I do! It sets the tone for our beach house living room. February 19, 2012
The rug is soft and thick. Love it! I just love this soft and thick rug. Looks great in my living room and dining room. February 27, 2012
Beautiful rug! We love the texture and look of this rug. Looks great! March 2, 2012
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Product:RN006-Braided Jute Rug