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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Braided Jute Rug 4.3 5 213 213
Lots of compliments I love this rug and held up well to my 2 dogs for the past 2 months I have had it. I will say that the fringe looks nothing like it does in the picture...it is much fuller, longer, and not separated like it is shown. I love that the back is sprayed with a rubbery substance to keep it form slipping. However, that does have a slight odor, but it fades (I am the only one my household that has been able to smell it) July 12, 2012
Really chunky and soft It feels great on bare feet and the tassles are a little unruly, but I haven't exactly tried to brush them out or anything like that. I've got very formal wooden dining room furniture so this is a nice way to take it down a notch. August 23, 2012
Great casual rug! I have this rug in two rooms in my home, it mixes perfectly with more formal pieces to just give that classy casual look. Plus so easy to clean. Red wine came right up without anything but cold water! Not much can hurt this rub. Nice and thick and easy on bare feet! November 22, 2013
Great product for the price I waited a long time to order this rug, but finally bought it. I'm glad I decided on it because there is nothing else out there like it. Its beautiful! November 25, 2013
Versatile , well made better, than expected!!!!!!, Just what I wanted! Much softer to the feet than expected!!! Love it !!! Delivery was great, I did use a rug pad,to protect the floor, lots of compliments ! August 17, 2012
love it!!! I bought the 8 x 10 size back in March when it was on sale; and loved it so much I bought another in May! Some have complained about a smell, not a problem after a few days. They are both soft, charming and a fantastic deal! I hope Ballard Designs keep these in stock for many years to come because I will probely purchase again. June 9, 2012
Impressive! Handsome, chunky texture & beautiful, natural color with elegant, extra-long, hand-knotted fringed ends. It's chunky texture and beautiful, natural color works perfect in my European country entry way. I love the extra-long, fringed ends, too. It seems like it will wear well for the location. I like whites, neutrals and dashes of black through out the year for the interior. And, I like to change it up with colors using pillows and accessories for the seasons/holidays. This braided jute rug will be a perfect foundation for the interior changes I make and my lifestyle. Thank you Ballard Designs! March 12, 2012
Really love it The color, texture, and feel of it on bare feet are perfect. I have had no problem with shedding or smell. It finished my room perfectly. July 14, 2012
I like this very much. Over the years I have bought three of these in all. I use them to stand on when I cook, and they therefore get a lot of wear and the odd spot of grease. I have therefore replaced them periodically. I love this rug, it looks nice, is comfortable to stand on, and does not show every day dirt. I'll be back for another one day! November 9, 2013
Great produce This rug was exactly what I was looking for. It is beautiful with my neutral décor. November 18, 2013
this product is very well made I love this rug!!!!!! This is actually the second one i have bought. My first one(which is still in use) is in a very high traffic area (mud room) and shows very little wear (and we live in an area with snow and lots of rain). This jute rug looks great anywhere and i love the no slip material underneath. would highly recommend. The fringe does shed for a while but eventually stops :) March 25, 2012
Natural jute rug I ordered two of these. Both rugs do extremely shed. I have to constantly sweep and vacuum. Also the fringe is all tangled like a shaggy dog and sheds a lot. it is a pretty rug though. June 8, 2012
Love this rug! This rug is perfect in our living room. It's much softer underfoot than traditional jute rugs, it has a very heavy weight and you don't need rug pad because of the latex backing, and its chunky weave will easily disguise any spills or snags. We have a dog and a toddler and it's the perfect rug for us. I was so impressed with this rug for such a great price. It makes our living room! March 11, 2012
Beachy, casual look This rug is quite chunky with a lot of texture. It is much less "refined" looking than the picture depicts. It also has lot of color gradient. The picture shows it as solid light wheat color. The quality is good, and the latex backing is a plus in that you don't need a rug pad. I agree with the other reviewers who said that the fringe detracts from the overall appearance of the rug. All in all it has a beachy, casual appearance. January 17, 2012
A five year old can braid a better rug! This rug was poorly made. The jute ends in many areas and where it ends it is just sticking up out of the rug, it looks horrible! Its braided tighter in some areas so the rug is not straight across its actually crooked! I bought the dark brown rug and in many areas the color looks faded. This rug looks cheap! March 25, 2012
Beautiful rug but with one slight problem . . . This is a thick, substantial, beautifully textured rug. The only problem is that the backing seemed damp when it arrived and it has a very strong rubber/mildew odor. I have had it for less than a week and am hoping the odor fades in time. Also, the natural color is darker than it appears in the picture. Otherwise it is beautiful. March 13, 2012
Great Rug This is the second hall runner size I have purchased. It wears really well, shows little due to the various fiber colors, has a nice beachy look for our casual style home and is comfy under foot. Great value too! April 18, 2012
Beautiful! Love this rug! The quality is great, and it is a great value for the price. Had to unroll and place some heavy items on the end to get it to lay flat, but after a few days it was perfect. Came double wrapped, so it was shipped well protected. Came early! Thank you, Ballard! March 12, 2012
photos do not do the rug justice Great price, beautiful rug. Photos do not do it justice. Exceeded my expectations. May 13, 2012
this rug is perfect for our guest bedroom i was really impressed by the jute rug's thickness and durability... it has "stayed put" exactly where we put it in the guest room despite vacuuming and heavy traffic... it would be a great addition to any room in your home! i highly recommend it!! March 9, 2012
Superb Quality I purchased two braided jute runners. They are wider than your typical runner and have a fabulous feel. The bottom has a non slip surface which is so nice. They look great, and bring warmth to both areas of my home in high traffic areas. March 14, 2012
nice. The rug looks nice and is thick which I like. However, it has a bit of a musty, wet odor which I am hoping will dissipate over the next few days. Also, the description mentions it being surprisingly soft. I guess this is a subjective thing, but I wouldn't describe it as surprisingly soft. October 30, 2013
Love this kid and pet friendly rug in front of my patio door! Perfect for my heavily trafficked area leading from my family room to the back patio. The chocolate brown color looks stylish with my decor, rubber backing keeps it in place, and best of all it is of great quality and undaunted by the kids and pets! February 6, 2012
Great balance of soft and thick I LOVE the jute look but not the rough feel of jute itself. I purchased the 9x12 in natural for our master bedroom and love it. It's durable enough for our big dog to roll all over and play on and isn't shedding nearly as much as some of the previous comments mentioned. I searched and searched for rugs and this is by far the best value for the quality! October 23, 2013
Smell I love the look and quality of the rug, the only thing I don't like is the smell! At times it reminds me of wet towel. maybe once it sits for a bit the smell will disappear February 23, 2012
This product was better than imagined. This rug is awesome. The rubber backing doesn't allow it to slip or move. The fringe adds a nice touch and I never noticed a funny smell. The color is exactely as pictured. Very nice rug! February 13, 2012
Looks great This carpet is perfect. After reading some of the negative comments about the smell and dampness I was a bit nervous. There was no smell. It did not arrive damp and I even like the fluffy fringe! The feel is soft under foot and I highly recommend it. January 5, 2012
Braided Jute Rug It's a beautiful and casual rug great for a family room. Kids love that it is soft. This is the 2nd one i buy because my puppy used the 1st one as her wee wee pad!!! October 31, 2013
Natural elegance If you love jute and the natural look you will love this rug. Has a backing so it doesn't slip and the rug is very thick. The fringes shed a bit but I love the rug! I am going to order another one for my entranceway. January 6, 2012
Very substancial rug Great RUG .. looks wonderful in room. Thick and very attractive. I think I want more !!!! February 14, 2012
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Product:RN006-Braided Jute Rug