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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Furniture
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Brady Large Console 4.2 5 14 14
Nice piece of furniture but hardware is suspect This piece looks as good in person as in catalog. We bought it for a small corner piece in our new condominium in New Orleans. We do have, however, have one complaint. One of screws for the hinges holding the large door in place stripped. The alignment of the door is good but the magnet that keeps the door closed may be too strong. We needed to use a new screw, redrill the hole and hope this fix holds for the future. May 20, 2012
Very well made The Brady Console looks great and was easy to put together. I have gotten many compliments on it and inquiries as to where I bought it. Love it! April 13, 2012
Great piece of furniture I love this table. Very sturdy. Looks great behind my sofa. February 9, 2012
Terrific Piece I am very pleased with the Large Brady Console. I was a bit apprehensive since this was the first time I've ordered furniture online. The instructions for the assembly were understandable and easy to follow. The console now graces my foyer and looks wonderful. It appearance matches the catalog and website photos. I've received numerous compliments from visitors! December 29, 2011
Love the piece! Perfect addition to our dining-room. We are using it to hold our laptops and stereo. It was easy to put together. Had some problems with hardware but Ballard made good in a timely manner. December 29, 2011
Gorgeous piece of furniture, fits in a slim spot This required a bit more assembly than I expected, but it's a beautiful piece that fits perfectly in a slim spot (in our house, a hallway at the top of a staircase). Feels and looks solid and has good storage. December 15, 2011
This console is less substantial than expected. We chose the console to fit a small space (up to 50" wide) and liked its blend of storage and open shelving, as well as its comparatively low price. It appears flimsy in comparison to other furniture we have. The wood panels are thin and the piece wobbles when opening drawers and door. The mahogany stain is also more orange in color than expected. My suggestion is to spend a bit more for a more substantial piece. October 22, 2011
Easy to assemble and good quality. First of all, it shipped quicker than I expected, so that was a nice surprise. I found that the console was wrapped with lots of care, so it got to me in perfect condition. Some assembly required but it was pretty easy. This is a great piece, nicely finished, good quality. August 16, 2011
very pleased with purchase Although I was a little leery with assembling myself it was very easy. All the needed equipment was included, the instructions were clear, and it took very little time. The piece fits very nicely in our hallway. June 22, 2011
The console is in my kitchen but could be used anywhere in my home. Very pleased with this piece! I bought the Old World Brown and it has a beautiful finish. Nice storage also. May 13, 2011
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Product:TC395-Brady Large Console
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