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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Bradley Task Lamp 4.1 5 17 17
perfect for my computer/desk I am using this lamp to replace an old brass lamp with a halogen bulb. This one with the CFL is so much cooler (really, lower in temperature). It is beautiful. I also appreciate that I can adjust the shade downward to hit my computer keyboard, without the bulb blinding someone watching TV on the other side of the room! March 30, 2014
Large Task Lamp but Not as Functional as Expected I ordered this task lamp for my home office. The lamp is taller and larger than it appears in the pictures - good weight as well. My disappointment and reason for only three stars is that the lamp can only be adjusted for the angle of the light dome (not at the connection of the arm lamp to the base). The method of adjustment is also clumsy as it uses a 'teeth' method with a tightening toggle. November 16, 2013
This is a quality product I ordered this lamp for a desk where I previously had access to very little light. This lamp was exactly as it looked on-line and in the catalog. I was pleased with the amount of light it provides and overall have no complaints with my purchase. I looked at alot of different lamps before purchasing this one and liked the fact that it could be turn on at the base. Most task lamps have a switch on the cord. I thought the price was reasonable. I have ordered from Ballard Designs many times in the past and am always pleased with the quality of their products. March 1, 2012
Good Bedside Lamp I bought this as my bedside reading lamp and the adjustable features are great. Nice shape and good silhouette with my traditional furniture. My only complain is that, because there is no venting on top of the shade, it gets very hot when it is on for long periods. March 2, 2012
Wiring Problems I agree with another reviewer that this lamp has faulty wiring. I've ordered two of them, thinking that the first one was just damaged. Not the case. Both times, I went to plug it into a few different outlets and it sparks and blows my fuses. I'm disappointed because I otherwise love the look of this lamp. January 9, 2014
Beautiful lamp I want to buy a few more, this is very good for next to the couch and reading, or on an exquisite desk. or on bedside table. March 18, 2013
Very solid product. Love the lamp! Great quality with lots of light. Wish it was a 3 way switch. October 13, 2013
perfect task lamp the Bradley Task Lamp is perfect value. It is inexpensive but looks expensive. It perfect size for my desk and gives off great light especially love the adjustable neck! It also looks beautiful in my office. September 29, 2012
Excellent Quality and Appearance Very sturdy and beautiful overall appearance. A bit larger than I was anticipating, but couldn't be more pleased. I am using the lamp as bedside lighting in my guest room. March 2, 2012
I love everything about this lamp I love everything about this lamp. It is exactly what I was looking for. July 25, 2013
Very nice looking and functional lamp I bought this lamp as a reading light next to a leather recliner. I have never liked the look of a task light before, but this works very well and I can't stop admiring how beautiful it looks in the den. July 15, 2013
Looks great on my office desk I purchased the desk lamp for my office and it looks great. It is a good height and provides good task lighting. Glad I purchased it. June 28, 2013
Beautiful lamp! I bought this as a bedside reading lamp for my daughter, and she loves it. I purchased the antique brass finish and it is beautiful. Light has a nice soft quality and lamp is well built. January 10, 2013
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